Keeping your Business Flowing during a Global Pandemic

April 21, 2020

A user’s guide to Microsoft Dynamics 365 for workflow and secure credit card processing

Keeping your Business Flowing during a Global Pandemic

The global pandemic has drastically changed the way most companies do business. Now more than ever, with nearly everyone working remotely from home, we are all relying even more on technology to get the job done.

Whether you run a small business or are part of a larger corporation, a strong CRM (customer relationship management) application and an ERM (enterprise resource planning) application can provide you with powerful tools to stay connected and productive. At Red Maple, we recommend Microsoft Dynamics 365 as a solution. This cloud-based business applications’ platform offers both tools for business owners.

We want to educate you about these applications, how they work and how they can benefit you.

PRODUCT HISTORY: Microsoft released this application in November 2016 as part of its Microsoft Dynamics line. Microsoft offers Dynamics 365 in two editions: Business Edition for small and medium sized enterprises (SMEs or SMBs); and the Enterprise Edition for medium to large organizations.

The Business Edition includes the Financials Application, which is based on the project code ‘Madeira’. The Enterprise Edition included Dynamics CRM applications (field service, sales, project service automation, and customer service) and the Microsoft Power Apps as well as Microsoft’s premier ERP product, known as Dynamics 365 for Operations.

Then on July 1, 2017, Microsoft repackaged the Dynamics 365 line. The CRM applications are now called the Customer Engagement Plan. The ERP application is now called Microsoft Dynamics 365 for Finance and Operations. This is part of the Unified Operations Plan, which also includes the Dynamics 365 for Talent and Dynamics 365 for Retail. Together, they form the Dynamics 365 Plan.

Keeping your Business Flowing during a Global Pandemic



Better Connectivity: Microsoft Dynamics 365 offers some incredible benefits to companies. This cloud-based product allows multiple departments from Marketing and Sales to Operations and Customer Relations to connect. It provides all teams with access to the data in real time, which makes them more productive and able to make decisions quickly and effectively.


Shorter Sales Cycles: By providing sales and marketing teams with access to real time information, you are able to shorten the sales cycle. All teams within the company are able to customize presentations and pitches more quickly and creatively. In turn this can help them close deals more quickly, which can help increase the company’s bottom line


Better Customer Engagement: As a cloud-based system, Microsoft Dynamics 365 allows companies to improve its customer engagement processes and improves collaboration among departments.


This is one of the key benefits that Microsoft Dynamics 365 offers and one we at Red Maple place a lot of importance on with our customers. Here are some of the key security benefits to using this application as it relates to credit card processing.

  1. Full integration with credit card information and processing are included in the software.
  2. Companies will also have the ability to seamlessly tokenize card information so the data isn’t stored (or even encrypted) in the database
  3. Microsoft Dynamics 365 offers companies the capability with some processors to automatically update card information for expiration dates and other vital information.
  4. Companies can provide two-factor authentication. This is key in protecting companies and their customers from fraud in the event of a cyberattack.
  5. Level three data can lower credit card rates because it is sending more information to verify the transaction and reduce the risk of fraud.

Using Microsoft Dynamics 365 can also help companies of all sizes provide secure credit card processing.

  • Since D365 is hosted in Azure, you have the protection of the infrastructure of Azure.
  • Azure infrastructure should reduce the risk of any “man in the middle” attacks, thus increasing security.
  • D365 eliminates users having access to the database, protecting companies from fraud.


For companies who are upgrading from Microsoft AX to 365, the process should run smoothly. If a company does not change the platform or processor, then thy can easily migrate the tokens.


Whether you are using Microsoft Dynamics AX/Dynamics 365 for Finance and Operations or Microsoft Dynamics™ AX | Dynamics 365 for Operations, Red Maple has the tools and programs necessary to help provide increased functionality so you can be even more productive and responsive to clients’ needs. Here are some of the ways Red Maple’s products can help improve your experience for your employees and your customers.


Red Maple ™ Advanced Credit Cards provides comprehensive credit card functionality to companies around the world. Our products enable companies using Microsoft Dynamics AX/Dynamics 365 for Finance and Operations to securely accept and process credit card payments.


Our software is designed to support the credit card processing needs for Retail, E-Commerce and Call Centers. We have added pre-integration with 16-plus global credit card processors and created an end-to-end credit card solution for sophisticated corporations looking to increase efficiency in the order fulfillment process while offering the best customer service.

This application offers one of the most powerful solutions in the world, but your company may need a bit more functionality in areas that are important to your business. Red Maple has created a line of products that provide advanced functionality to enhance the experience of using Microsoft Dynamics™ AX | Dynamics 365 for Operations. From credit card functionality to commissions to workflow, our products enhance the already powerful functionality to provide additional solutions.

Click here to find out more about how Red Maple can help you get the most out of your Microsoft Dynamics 365 products.

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