In today’s interconnected world, businesses aiming to scale internationally face a critical challenge: how to cater to the diverse needs of shoppers across the globe while maintaining seamless operations. Red Maple, a leader in payment solutions, has risen to the occasion, offering global capabilities that empower merchants to thrive in an increasingly digital and borderless marketplace.

Beyond Borders: Supporting 100+ Shopper Currencies

One of the most compelling features Red Maple brings to the table is its ability to support more than 100 shopper currencies through our global payment partners. This capability eliminates a significant barrier for businesses that want to expand internationally but face challenges related to currency differences. By enabling transactions in local currencies, Red Maple not only enhances the shopping experience but also builds trust among customers who prefer to see prices and pay in their native currency.

Localized currency support goes beyond convenience. It’s a strategic move that reduces friction at checkout, minimizes confusion about exchange rates, and helps merchants avoid currency conversion disputes. These advantages translate directly into higher authorization rates, increased customer satisfaction, and stronger brand loyalty.

Payment Diversity: 100+ Payment Types for Localization

Through our global payment partners, Red Maple takes localization a step further with its support for over 100 payment types. From traditional credit and debit cards to digital wallets and bank transfers.

For instance, while credit cards and ACH may reign supreme in the United States, d SEPA Direct Debit is popular in Europe. By accommodating these preferences, Red Maple enables merchants to capture a broader audience and reduce checkout abandonment—a key metric for e-commerce success.

Driving Business Growth: Increasing Authorization Rates and Reducing Checkout Abandonment

High authorization rates and low checkout abandonment are two pillars of successful e-commerce operations. Red Maple’s localized payment capabilities are designed to address these critical metrics effectively. By offering familiar and trusted payment options, merchants can significantly increase the likelihood of transaction approval. At the same time, reducing friction at checkout—whether through intuitive design, faster processing, or preferred payment methods—minimizes the risk of customers abandoning their carts.

Moreover, Red Maple’s expertise in navigating the complexities of international payment processing helps merchants avoid common pitfalls like currency conversion fees and cross-border transaction costs. These savings can be passed on to customers, further enhancing their shopping experience and boosting sales.

The Power of Partnerships: Cybersource and BlueSnap Integration

What sets Red Maple apart is not just its robust capabilities but also the strategic partnerships that power its solutions. By leveraging Cybersource and BlueSnap, Red Maple delivers unparalleled functionality to the Microsoft Dynamics 365 market.

Cybersource Integration

Cybersource, a global leader in payment management, equips Red Maple with advanced tools for fraud detection, payment security, and seamless integration. These features are crucial for merchants who need to ensure secure transactions while expanding into new markets. Cybersource’s scalable platform aligns perfectly with Red Maple’s mission to support businesses of all sizes as they grow globally.

BlueSnap Collaboration

Similarly, BlueSnap’s expertise in global payment processing complements Red Maple’s offerings. With BlueSnap, merchants gain access to a comprehensive payment platform that supports subscriptions, marketplaces, and advanced reporting. The synergy between Red Maple and BlueSnap ensures that merchants using Microsoft Dynamics 365 can enjoy a smooth, efficient, and flexible payment infrastructure.

Tailored Solutions for Microsoft Dynamics 365

Red Maple’s focus on the Microsoft Dynamics 365 ecosystem sets it apart from competitors. By offering seamless integration with this powerful enterprise resource planning (ERP) and customer relationship management (CRM) solution, Red Maple simplifies operations for businesses that already rely on Dynamics 365. This tailored approach ensures that merchants can harness the full potential of their ERP/CRM system while unlocking new opportunities in global markets.

Avoiding Cross-Border Fees: A Win-Win for Merchants and Shoppers

Cross-border fees can erode profit margins and frustrate customers. Red Maple’s localized payment solutions are designed to minimize these costs, creating a win-win scenario for merchants and shoppers alike. By processing payments locally whenever possible, Red Maple helps businesses save on transaction fees, which can be reinvested into growth initiatives or passed on to customers as cost savings.

Why Red Maple?

Red Maple’s global capabilities are a game-changer for merchants looking to scale internationally. Here’s why businesses are choosing Red Maple:

1. Comprehensive Currency Support: Over 100 shopper currencies to localize transactions.
2. Diverse Payment Methods: Support for 100+ payment types tailored to regional preferences.
3. Increased Authorization Rates: Improved transaction success through localized and trusted options.
4. Reduced Checkout Abandonment: Streamlined, frictionless payment experiences.
5. Cost Savings: Avoidance of cross-border fees and currency conversion charges.
6. Strategic Partnerships: Advanced functionality powered by Cybersource and BlueSnap.
7. Microsoft Dynamics 365 Expertise: Seamless integration for businesses using Dynamics 365.

Conclusion

In the fast-paced world of global commerce, Red Maple stands out as a trusted partner for businesses aiming to expand their reach. By enabling localized payments, supporting diverse payment types, and leveraging powerful partnerships, Red Maple helps merchants increase authorization rates, reduce checkout abandonment, and avoid cross-border fees. With a strong foundation in Microsoft Dynamics 365, Red Maple is the key to unlocking new opportunities and driving success in the global marketplace.

Discover how Red Maple can transform your international payment strategy. Visit Red Maple to learn more.

FAQs

The post Unlocking Global Potential: How Red Maple Empowers Merchants Worldwide appeared first on Red Maple.

Red Maple’s Advanced Credit Cards solution is a game-changer for businesses using Microsoft Dynamics 365 Finance & Supply Chain Management (D365 F&SCM). By addressing security, efficiency, and integration challenges, this tool simplifies credit card payment processes. To help you understand the solution better, we’ve compiled answers to the most frequently asked general and technical questions.

General Questions:

Technical Questions:

Conclusion

Red Maple’s Advanced Credit Cards for Microsoft Dynamics 365 F&SCM is more than just a payment solution; it’s a way to enhance your financial operations, improve security, and simplify global transactions. For more details and to explore the full potential of this solution, check out the FAQs.

About Red Maple

Red Maple has specialized in expanding the capabilities of Microsoft Dynamics 365 since 2003. Globally deployed by 500+ companies, Red Maple’s patented (US Patent No. 10,853,818) solutions offer extensions and additions for Finance & Supply Chain Management, Business Central (BC) as well as Sales (formerly Customer Engagement) and Field Service users. Additions such as card present, card not present, ACH, wallet payments, Level II/III processing, surcharging, PCI 4.0 validated, and omnitoken capabilities are a few of the robust features.

The post Frequently Asked Questions About Red Maple’s Advanced Credit Cards for Microsoft Dynamics 365 F&SCM (formerly F&O) appeared first on Red Maple.

Managing payments in the field can be challenging—balancing customer satisfaction, operational efficiency, and security demands a robust, integrated solution. Red Maple is proud to announce the launch of Red Maple Credit Cards for Microsoft Dynamics 365 Field Service, revolutionizing how payments are handled on-site and beyond.

This seamless payment integration within D365 Field Service allows your field service teams and service managers to accept, process, and manage payments securely within the Dynamics 365 environment. The result? Faster payments, reduced administrative burdens, and an improved customer experience.

Why Red Maple Credit Cards for Dynamics 365 Field Service?

Field service businesses need a solution that meets their unique payment needs. Whether it’s collecting payments in remote locations, maintaining compliance with security standards, or streamlining operations, Red Maple delivers. Let’s dive into the key features transforming how businesses manage payments.

Key Features of Red Maple Credit Cards

Integrated Payment Processing:

• Field service teams can complete credit card payments directly within the Dynamics 365 Field Service Work Orders, streamlining the service process and eliminating the need for external payment platforms.

Real-Time Payment Status:

• Provides immediate credit card verification and secure token generation to ensure data integrity and security.

Enhanced Security:

• PCI 4.0 validated technology combined with advanced tokenization ensures the highest level of data protection by securely preventing the storage of full credit card data, significantly reducing the risk of fraud and theft.

Processor Flexibility:

• Integrate with your preferred credit card processor.

Streamlined Work Order Billing:

• Automatically generate and send invoices to customers immediately after a service is completed, seamlessly integrating billing processes into the field service workflow.

Improved Cash Flow Management:

• Accelerate the payment process, reducing the time between service completion and payment receipt, improving cash flow.

Integration with Other Financial Systems:

• Synchronize credit card transactions with other financial systems, such as Microsoft Dynamics 365 Finance & Supply Chain Management or other ERP solutions, ensuring consistent data across the organization.

Improved Customer Experience:

• Provide customers with a seamless and secure payment experience through our web-based, self-service portal, Clever Division, when integrated with Red Maple Dynamics 365 Field Service.

A Game-Changer for Field Service Teams

Red Maple Credit Cards for Microsoft Dynamics 365 Field Service simplifies payment processing at every level. By combining advanced security measures, seamless integration, and operational efficiency, it delivers a comprehensive solution that meets the demands of today’s fast-paced service environment.

Field service technicians can now focus on delivering exceptional customer service while leaving payment worries behind. Customers, in turn, benefit from a convenient and secure way to pay, improving satisfaction and loyalty.

Get Started Today

Are you ready to elevate your field service operations? Discover how Red Maple Credit Cards for Microsoft Dynamics 365 Field Service can transform your payment processes. Contact us today at info@redmaple.com to learn more or schedule a demo and see the difference this innovative solution can make for your business.

With Red Maple, payments are no longer an afterthought—they’re a seamless part of your service. Secure. Simple. Effective.

FAQs

The post Introducing Red Maple Credit Cards for Microsoft Dynamics 365 Field Service: Simplify Secure, On-the-Go Payments appeared first on Red Maple.

New Collaboration Enhances Automated and Fully Compliant Surcharging Across Major Payment Solutions

BOERNE, Texas. – October 4, 2024 – Red Maple, a leading provider of advanced payment security solutions, today announced a strategic non-exclusive partnership with InterPayments, the industry’s only Managed Surcharge Provider. This collaboration enables Red Maple to integrate InterPayments’ surcharging products and services into its financial software, enhancing compliance and operational efficiency for customers using Red Maple’s Microsoft Dynamics 365 Finance & Supply Chain Management (F&O), Business Central (BC), Sales and Field Service payment solutions.

InterPayments is set to expand its surcharging solutions by integrating directly with Red Maple’s cutting-edge software. With InterPayments’ robust suite of surcharging tools, businesses will benefit from continuous compliance with all relevant surcharging laws across various regions, supported by guaranteed indemnification. This collaboration enables Red Maple to offer advanced surcharging programs to its clients, including large B2B merchants, small- and medium-sized businesses, and major corporations.

“At Red Maple, we are constantly seeking ways to elevate security and compliance standards in payment processing,” said Jennifer Robertson, CEO of Red Maple. “Our collaboration with InterPayments ensures that businesses have access to a surcharging solution that aligns perfectly with our mission to safeguard financial transactions while offering transparency and efficiency.”

“Our partnership with Red Maple represents an exciting step forward for InterPayments as we expand our best-in-class surcharging offerings,” said Nagendra Jayanty, CEO of InterPayments. “We are thrilled to appear in every Red Maple solution where surcharging is in demand, offering customers the flexibility to work with their current payment providers while ensuring full compliance and operational simplicity.”

The productized surcharging solution will support Red Maple’s Microsoft Dynamics customers, offering a fully integrated, agnostic surcharging experience. Merchants will be able to connect surcharged transactions directly into general ledger accounts and streamline the reconciliation process with banks, all without any disruption to existing payment systems, workflows, and vendors. InterPayments’ surcharge capabilities can be deployed across multiple payment channels, including:

• Card Not Present Transactions: Customers can make payments through a website or over the phone within Microsoft Dynamics 365 solutions.
• Card Present Transactions: Customers can make payments via Red Maple’s Counter Sales in Microsoft Dynamics F&SCM or BC.
• Customer Portal: Customers can make payments and view invoices 24/7 via Red Maple’s Clever Division Customer Portal. This portal can be integrated with F&SCM, BC, Sales and Field Service.

Red Maple is a multi-million-dollar software company whose clients are companies working with Microsoft Dynamics 365 and include small to large businesses, international retailers, merchants and global companies. Their clients include Rodem, Hanna Andersson, and NFL organizations.

As a Managed Surcharge Provider, InterPayments oversees the implementation, execution, and day-to-day operations of a surcharging program, handling all the technological and legal complexities for merchants on their behalf. Surcharges cover some or all of the costs of interchange fees that credit card companies charge merchants for accepting credit cards. All InterPayments products and services are backed by a contractual compliance guarantee with indemnification against card network, federal, state, provincial, and local regulations.

For media inquiries, please contact: Jennifer Robertson at jrobertson@redmaple.com or 972-489-2591. Visit redmaple.com for additional resources.

About Red Maple

Red Maple has specialized in expanding the capabilities of Microsoft Dynamics 365 since 2003. Globally deployed by 500+ companies, Red Maple’s patented solutions (US Patent No. 10,853,818) offer extensions and additions for Finance & Supply Chain Management, Business Central, Sales and Field Service users. Red Maple’s robust features include card present and card not present payments, ACH, wallet payments, Level II/III processing, surcharging, PCI 4.0 validation, and omni-token capabilities. Learn more at www.redmaple.com.

About InterPayments

InterPayments is a Managed Surcharge Provider and independent payments technology innovator empowering merchants to reduce costly card processing fees and foster fee transparency. We contractually guarantee compliance with the 70+ U.S. and Canadian jurisdictions that govern surcharging, with full indemnification. Our agnostic, cloud-based technology works with any merchant’s existing payment providers and payment acceptance tools. Merchants, payment software vendors, and merchant acquirers trust InterPayments to recover processing fees without compliance risks. Learn more at www.interpayments.com.

The post Red Maple Partners with InterPayments for Robust Surcharging Solution Integration appeared first on Red Maple.

We’re thrilled to introduce Clever Division Sales, the latest addition to our product suite. This all-in-one payment solution seamlessly integrates with your Microsoft CRM system, making payment processing more efficient and secure.

With Clever Division Sales, you can manage payments directly within your CRM, eliminating the need for external systems and streamlining your workflow. Enhanced security features ensure a safer experience for both your team and your customers.

Ready to revolutionize your sales process? Discover how Clever Division Sales can boost efficiency, improve customer satisfaction, and transform how you handle payments within Microsoft Dynamics Sales.

Comprehensive Payment Solution for Microsoft Dynamics Sales

Clever Division Sales is a powerful, all-in-one payment solution tailored to meet the unique needs of businesses using Microsoft Dynamics 365 Sales. Designed to streamline payments, it enables your sales team to accept a wide range of options, including credit cards, PayPal, and ACH transfers, accommodating the diverse preferences of your customers.

The solution provides flexibility in payment processing, offering multiple methods to suit different situations. Sales representatives can manually enter credit card information, use two-factor authentication for secure partial entry, or allow customers to securely input their own payment details.

Managing transactions is simplified with the intuitive, 24/7-accessible dashboard. This user-friendly interface lets your team effortlessly view and manage invoices, transactions, and payment methods, reducing administrative burdens and freeing up time for what matters most—closing deals.

By integrating seamlessly with your existing CRM, Clever Division Sales enhances your sales process, giving you greater control over financial operations and improving overall efficiency.

Enhanced Security Measures to Protect Transactions

In today’s digital landscape, security is non-negotiable, especially when it comes to financial transactions. Clever Division Sales takes security seriously by integrating state-of-the-art measures to protect both your business and your customers’ sensitive data.

At the core of our solution is PCI 4.0 validated technology, ensuring every transaction meets the latest and highest data protection standards. This not only safeguards each transaction but also offers peace of mind for your sales team and customers alike.

Additionally, Clever Division Sales employs advanced tokenization technology. Instead of storing full credit card details, we generate unique tokens for each transaction, reducing the risk of fraud and data theft by keeping sensitive information secure.

We also offer surcharge eligibility, allowing your business to offset transaction fees while maintaining the highest security standards. This feature helps reduce costs without compromising data protection.

With these cutting-edge security features, Clever Division Sales provides a comprehensive shield against evolving digital threats, ensuring every transaction is protected.

Seamless Integration with Microsoft Dynamics Sales

Clever Division Sales stands out with its seamless integration into Microsoft Dynamics 365 Sales, ensuring a smooth, uninterrupted workflow within your CRM. This isn’t just about compatibility—our solution is designed to enhance both Dynamics 365 Sales and Field Service capabilities, enabling your team to manage and process payments without ever leaving the platform.

By unifying sales data and payment processing, Clever Division Sales streamlines the entire sales journey, from quote to payment receipt. This cohesive integration creates a more efficient system, simplifying operations and ensuring that all data is in one place.

Additionally, real-time payment processing is built directly into Dynamics 365, with instant credit card verification and secure token generation. This not only bolsters transaction security but also protects the integrity of your sales data.

With Clever Division Sales, payment acceptance becomes a natural part of your sales process. Your team can focus on selling, confident that payment processing is effortlessly handled in the background. It’s a truly integrated solution that bridges the gap between sales activities and payments within Microsoft Dynamics 365 Sales.

Boosting Operational Efficiency with Clever Division Sales

Clever Division Sales transforms operational efficiency by automating key payment processes. With automated workflows, sales teams can ensure seamless authorization capture at critical stages in your ERP of choice (e.g., Business Central or Finance & Supply Chain), such as during shipment or invoicing. This reduces manual errors and accelerates the transaction cycle, allowing your team to focus more on engaging customers and less on administrative work.

What sets Clever Division Sales apart is its flexibility. Your business isn’t locked into a single credit card processor, giving you the freedom to choose or switch processors without any disruption to your sales process. This adaptability speaks to our commitment to meeting your business needs.

By consolidating payment data within your CRM, Clever Division Sales provides a comprehensive view of both customer interactions and financial transactions. This integrated approach enhances decision-making, enables personalized customer service, and simplifies reporting.

With these capabilities, Clever Division Sales not only boosts operational efficiency but also strengthens the strategic value of a unified system for managing sales and payments within Microsoft Dynamics 365 Sales.

Enhancing the Customer Experience with Integrated Payments

By integrating Clever Division Sales into Microsoft Dynamics 365 Sales, businesses can offer their customers unmatched convenience and flexibility in the payment process. This modern solution allows customers to easily review and pay invoices via a secure, single-click link, removing the common barriers often found with online payments.

This streamlined experience not only speeds up the payment cycle but also enhances customer satisfaction by making transactions smooth and hassle-free.

Additionally, Clever Division Sales supports multi-currency transactions, which is a major advantage for businesses with a global customer base. It ensures that international clients can pay in their preferred currency, simplifying the process and fostering trust and inclusivity.

By catering to the diverse financial preferences of customers worldwide, Clever Division Sales not only extends market reach but also elevates the overall customer experience, setting a new standard for payment processing within Microsoft Dynamics Sales.

Conclusion

In conclusion, Clever Division Sales is a game-changer for businesses leveraging Microsoft Dynamics 365 Sales. It introduces a seamless, secure, and efficient way to integrate payment processing directly within your CRM, enhancing operational efficiency and enriching the customer experience. By choosing Clever Division Sales, companies can expect not only to streamline their sales and payment processes but also to provide their teams with the tools needed for success in today’s competitive landscape. Embrace the future of integrated payments and watch your business soar to new heights with Clever Division Sales.

FAQs

The post Introducing Clever Division Sales: Seamlessly Accept Payments within Microsoft D365 Sales appeared first on Red Maple.

Are you looking to streamline your payment processes and increase security for your Microsoft Dynamics 365 F&SCM system? Look no further than Red Maple’s revolutionary payment solutions. With Clever Division Customer Portal, Advanced Credit Cards for F&SCM, and Counter Sales for non-traditional retail, Red Maple offers a comprehensive suite of tools to help you seamlessly integrate payment capabilities into your F&SCM system. Say goodbye to the hassle of managing multiple payment systems and hello to a more efficient and secure payment experience. Whether you need to accept credit cards, ACH, or handle multiple transactions, Red Maple has got you covered. Trust in our 20 years of experience as a Microsoft partner and join the 70,000+ users worldwide who have already revolutionized their payment processes with Red Maple’s solutions for Microsoft Dynamics 365 credit cards. Get ready to take your payment capabilities to the next level and schedule a free demo today.

Why Choose Red Maple for Your Dynamics 365 F&SCM Payment Solutions

Choosing Red Maple for your Dynamics 365 F&SCM payment solutions positions your business at the forefront of payment processing technology and security. Unlike other solutions that rely on Software Development Kits (SDKs), Red Maple’s offerings are natively developed using X++, the programming language of Dynamics 365. This ensures a deeper integration with F&SCM, enabling more robust and reliable functionalities directly within your business system. The native approach not only streamlines the implementation and management of payment solutions but also significantly enhances the security and flexibility of your transactions. With Red Maple, you can effortlessly adapt to evolving payment methods and compliance requirements, ensuring your business remains competitive and secure in the dynamic financial landscape. This choice delivers an unmatched level of control and efficiency, making Red Maple the premier choice for businesses seeking to upgrade their Dynamics 365 F&SCM payment processing capabilities without compromising on quality or security.

The Benefits of Integrating Red Maple’s Solutions into Your Business Workflow

Integrating Red Maple’s solutions into your Dynamics 365 F&SCM business workflow brings a host of benefits designed to enhance efficiency. One significant advantage is the automation of payment reauthorizations tailored to various workflows. This includes re-authorization at critical stages such as pick/pack/release to the warehouse, periodic re-authorizations for long back-order scenarios, and re-authorization for the remainder of orders when part of the authorization has already been captured. These automated processes ensure that payment authorizations are always up-to-date, reducing the risk of transaction failures and enhancing customer satisfaction. Additionally, the feature of periodic “Auto pay” of invoices streamlines the payment process for recurring charges, minimizing manual intervention and ensuring timely payments. The auto-authorization at confirmation further simplifies transactions, allowing for a smoother and faster checkout process. Moreover, the flexibility to pre-define your payment capture event offers unparalleled control over when funds are captured, allowing for better cash flow management and alignment with your business’s operational needs. These features collectively contribute to a more flexible payment processing workflow, making Red Maple’s solutions an invaluable asset for your Dynamics 365 F&SCM system.

Advanced Credit Cards for Enhanced Security and Flexibility

Red Maple’s Advanced Credit Cards for F&SCM offers a cutting-edge solution that not only streamlines your credit card processing needs but also bolsters security and provides unprecedented flexibility. With PCI 4.0 validated solutions, you are equipped with the highest standard of security, ensuring that your transactions are secure and compliant. Additionally, the system simplifies financial management by consolidating multiple transactions into a single AR journal or deposit, enhancing the efficiency of your financial operations. Moreover, detailed logging of each transaction is available to help you quickly investigate and resolve any issues, offering you peace of mind and saving valuable time.

Elevating Payment Processing with Clever Division Customer & CSR Portal

The Clever Division Customer and CSR Portal is Red Maple’s innovative solution designed to elevate the payment processing experience for both businesses and their clients. By providing 24/7 access through a seamless integration with Microsoft Dynamics F&SCM and/or CE, this portal transforms how payments, including credit cards and ACH, are managed and processed. Customers gain the ability to effortlessly check and pay their recurring invoices, manage multiple transactions, add various payment methods, and track their billing history, all through an easy-to-use dashboard. This level of accessibility and convenience not only enhances the customer experience but also significantly reduces the workload on customer support teams. For CSRs, the internal portal offers a streamlined interface to view customer activities, process payments, and manage inquiries efficiently, further improving operational efficiency. The dual functionality of the Clever Division Customer and CSR Portal ensures that both end-users and businesses benefit from a simplified, secure, and efficient payment process, marking a significant leap forward in financial transaction management.

Streamlining Retail with Counter Sales for Dynamics F&SCM

Red Maple’s Counter Sales solution transforms the way non-traditional retail businesses manage point-of-sale (POS) transactions within the Microsoft Dynamics 365 F&SCM environment. By integrating directly with your existing F&SCM sales order tools, this unique solution enables you to accept payments effortlessly through a payment terminal, streamlining the checkout process for both your staff and customers. Counter Sales stands out by offering the simplicity and security of face-to-face transactions, crucial for businesses that prioritize direct customer interaction and want to mitigate the risks associated with more complex retail POS systems. This approach not only enhances control over the payment process but also improves the overall transaction efficiency, allowing businesses to focus more on customer service rather than managing payment complexities. Ideal for enterprises looking for a straightforward, reliable POS solution, Counter Sales by Red Maple delivers an unparalleled combination of ease, security, and functionality, catering specifically to the needs of non-traditional retail sectors within the Dynamics 365 F&SCM ecosystem.

How to Get Started with Red Maple’s Payment Solutions

Initiating your upgrade with Red Maple involves a simple, beneficial step: scheduling a complimentary demo. This opportunity showcases how our payment solutions, designed for Microsoft Dynamics 365 F&SCM, can meet your unique needs. Following the demo, we tailor an implementation plan for you and provide full support to ensure a seamless transition. With Red Maple, you secure both advanced payment processing and a team dedicated to your financial success. Contact us to start your journey.

About Red Maple

Red MapleTM has specialized in expanding the capabilities of Microsoft Dynamics 365 since 2003. Globally deployed by 500+ companies, Red Maple’s solutions offer native extensions and additions for F&SCM and Business Central (BC) users. Additions such as card present, card not present, ACH, Level II/III processing, surcharging, PCI 4.0 validated, and omnitoken capabilities are a few of the robust features.

FAQs

The post Revolutionize Your Payments with Red Maple’s Solutions for Microsoft Dynamics 365 F&SCM (formerly F&O) appeared first on Red Maple.

Are you aiming to optimize your sales performance and streamline your commission processes? Look no further than Advanced Commissions for Microsoft Dynamics 365 from Red Maple. This powerful extension integrates seamlessly with Dynamics 365 for Finance & Supply Chain Management, providing a flexible and structured solution for calculating and compensating sales teams. With features such as audit trails, journals, and the ability to pay anyone, anywhere, anytime, Advanced Commissions offers unparalleled flexibility to meet your organization’s unique needs. Plus, with the option to add Advanced Commissions II for even more advanced features, this tool is perfect for sales organizations of any size. Say goodbye to manual commission calculations and hello to increased efficiency and accuracy with Advanced Commissions for D365.

Understanding the Role of Commissions in Sales Performance

Commissions are a crucial motivator for sales teams, directly incentivizing them to increase their efforts and close more deals. They align the interests of sales staff with the goals of the organization, fostering a culture of achievement and reward. In essence, commissions create a performance-based environment where earnings are closely tied to individual and team success. This dynamic drives salespeople to work harder and smarter and helps attract and retain top talent confident in their ability to sell. By directly impacting sales professionals’ income, commissions encourage them to prioritize high-value activities like identifying prospects, nurturing customer relationships, and managing their sales pipeline. A well-structured commission plan can also promote teamwork among sales staff, encouraging collaborative efforts towards reaching sales targets and maximizing overall profitability. The right commission strategy can be a powerful lever for boosting sales performance, enhancing customer satisfaction, and contributing to the organization’s bottom line.

The Challenges of Managing Commissions Manually

Managing commissions manually is complex and time-consuming for any organization. It often involves spreadsheets, disparate systems, and a significant amount of manual data entry, which can lead to errors and inconsistencies. Keeping track of varying commission structures, which may differ by product, sales volume, or individual sales representative agreements, increases the likelihood of miscalculations, resulting in under or overpayments to sales staff. Additionally, manual processing lacks scalability, making it difficult to adapt to new sales strategies or compensation plans without increasing the administrative burden. This method also fails to provide real-time visibility into commission statuses, crucial for sales teams to stay motivated and informed about their earnings. Without automation, compiling commission reports becomes labor-intensive, hindering timely decision-making and impacting overall sales operation efficiency. Essentially, relying on manual processes for managing commissions can stifle the agility and effectiveness of sales organizations, ultimately affecting their competitive edge and bottom line.

Benefits of Integrating Advanced Commissions with D365

Integrating Red Maple’s Advanced Commissions with Microsoft Dynamics 365 (D365) F&SCM transforms how organizations manage and execute their commission strategies, offering a range of benefits that directly impact operational efficiency and sales force motivation. This integration automates commission calculations, leveraging various bases such as revenue, margins, and item quantities, ensuring accuracy and fairness in compensation. Sales organizations gain the flexibility to design commission structures that align with their strategic goals, whether it’s incentivizing specific products, customer segments, or sales territories. The capability to define commission payouts on multiple criteria—including flat amounts, percentages of sales, or quantities sold—provides unmatched versatility in tailoring compensation to the unique dynamics of the sales operation. Additionally, the integration offers options for the timing of commission payouts, catering to organizational cash flow and sales cycle specifics. This could range from immediate payouts at the time of invoicing to deferred payments based on customer remittances or regular intervals such as monthly or quarterly, granting further control over financial planning. The streamlined process reduces administrative burdens and equips sales teams with real-time visibility into their earnings, enhancing motivation and transparency. By leveraging Advanced Commissions in D365, companies can foster a more engaged, productive sales force while simultaneously driving efficiency and accuracy in commission management.

How Commissions Enhance Sales Motivation

Commissions serve as a dynamic motivator for sales teams by directly linking compensation to performance, fostering an environment where achievement is tangibly rewarded. By integrating quotas and performance measures into the commission structure, sales staff are encouraged to meet and exceed their targets. This alignment ensures that as organizational goals shift, so do the incentives for salespeople, maintaining motivation amidst changing expectations. Additionally, the capability to implement team-based commissions introduces a collaborative aspect to sales efforts. By rewarding the collective achievement of teams and allowing for the hierarchy of commissions, individuals are motivated not only by their personal success but also by the success of their peers, promoting a unified drive towards common goals. Incorporating territory-based commissions further enhances motivation by acknowledging the unique challenges and opportunities within different geolocations or postal codes. This tailored approach ensures that sales efforts are aligned with the strategic importance of specific territories, motivating sales teams to optimize their strategies based on customer mapping and regional dynamics. Overall, the sophisticated structure of commission plans, which includes individual, team, and territory-based components, ensures that sales motivation is continuously ignited, pushing sales teams towards higher levels of performance and customer engagement.

Streamlining Commission Processes with D365 for Improved Accuracy

The seamless integration of Red Maple’s Advanced Commissions with D365 F&SCM facilitates a more streamlined and accurate commission management process. Organizations can effortlessly make adjustments and recalculations to commissions, accommodating both minor and significant changes with ease. This flexibility is crucial for addressing discrepancies, applying retroactive commission adjustments, or adapting to evolving sales strategies without the cumbersome need for transaction reversals or manual re-entries. Crucially, this approach maintains a comprehensive audit trail, ensuring transparency and accountability in commission adjustments. This auditability not only simplifies tracking and verifying changes but also enhances the integrity of the commission process as a whole. By eliminating manual errors and reducing administrative overhead, D365’s integration with Advanced Commissions significantly improves the accuracy of commission calculations, ensuring sales teams are compensated precisely for their achievements.

Real-World Success Stories of Advanced Commissions

The transformative impact of Red Maple’s Advanced Commissions for D365 on businesses is vividly illustrated by the case of Rodem, a prominent distributor based in Cincinnati, Ohio. Faced with the daunting challenge of managing and paying complex commissions to its sales team, Rodem sought a solution that could simplify and automate their processes. The integration of Advanced Commissions into their Dynamics 365 F&SCM system brought significant improvements, streamlining the way commissions were calculated, tracked, and paid. Red Maple’s solution enabled Rodem to effortlessly assign employees to delivery accounts, allowing for a flexible, tiered commission payment system that activated at critical moments such as the time of invoice and shipping. Furthermore, Red Maple’s customization facilitated the splitting of payments on the back end, dramatically reducing the administrative workload involved in managing commissions. Additionally, the integration of Red Maple Advanced Credit Cards for F&SCM expedited Rodem’s credit card processing, eliminating errors and enhancing efficiency. This real-world success story underscores the power of leveraging specialized tools like Advanced Commissions to address complex compensation challenges, transforming them into streamlined operations that support business growth and sales team satisfaction.

FAQs

The post Boost Sales Performance with Red Maple’s Advanced Commissions for D365 F&SCM (formerly F&O) appeared first on Red Maple.

Red Maple’s One-Stop BC Payment Solutions offer a comprehensive suite of products designed to streamline and simplify the payment process for businesses using Microsoft Dynamics 365 Business Central. With powerful core features and specialized features such as the payment wizard, collections manager, customer portal, and card present counter sales, Red Maple provides a one-stop solution for all payment needs. These features not only make the payment process more efficient but also ensure accurate and secure transactions. The payment wizard allows for easy creation and management of payments, while the collections manager helps businesses stay on top of their accounts receivable. The customer portal enables customers to make payments online, providing convenience and flexibility. And with the ability to accept card payments in-person through the counter sales feature, businesses can easily manage all types of transactions. Overall, Red Maple’s Business Central payment solutions provide a seamless and effective way for businesses to handle their payments.

The Power of Red Maple’s Payment Solutions

Red Maple’s Business Central payment solutions stand out in the marketplace for their innovative and adaptable features tailored to meet the diverse needs of businesses. One of the most compelling aspects of these solutions is the flexibility in choosing your payment processor, or even employing multiple processors, to best fit your business model and financial strategies. This flexibility extends to sophisticated payment functionalities designed for complex fulfillments, such as the ability to automatically authorize orders upon shipment. This feature is particularly beneficial for businesses dealing with long back orders or partial shipments, ensuring financial operations proceed smoothly without manual intervention. Additionally, Red Maple enables merchants to handle overages on authorizations efficiently. This allows for the inclusion of shipping and other charges within the original authorization amount, offering a seamless transaction experience. A fairly unique set of features further enhances the utility of Red Maple’s solutions. Merchants can implement surcharging, enabling them to recoup processing costs by adding a fee per transaction, directly improving their bottom line. The creation of deposit slips is streamlined, facilitating easier banking and reconciliation processes. Moreover, the system’s native development in Business Central ensures a seamless integration, enhancing user experience and operational efficiency. Red Maple not only supports card payments but also accommodates ACH and wallet payments, broadening the scope of transactional capabilities for businesses.

Exploring the Payment Wizard: Simplifying Transactions

The Payment Wizard, a standout feature within Red Maple’s suite, transforms the way businesses manage their payment processes. This tool empowers teams to easily navigate through payment operations with a streamlined, step-by-step wizard. At the outset, users can select their preferred payment processor from those available, if they operate with more than one, thereby offering unparalleled flexibility in handling transactions. Next, it allows for the selection of the transaction’s nature, whether it’s for processing payments against orders, invoices, or account payments, accommodating a variety of business needs. Unique to Red Maple, the wizard offers the option to conduct transactions as card present, card not present, or through ACH. It also introduces the innovative feature of sending payment requests. This enables businesses to consolidate several invoices into a single payment request link, simplifying the payment process for both the business and its customers. Moreover, the customization feature of the Payment Wizard ensures that these options can be tailored to best fit the company’s operational requirements, enhancing efficiency and user experience. This feature-rich tool is designed to make transaction processing as intuitive and seamless as possible, redefining payment handling in a business environment.

Streamlining Collections with the Collections Manager

The Collections Manager within Red Maple’s suite is a dynamic tool designed to streamline the collections process, making it easier for teams to manage outstanding receivables efficiently. With the ability to directly email customers from the system, businesses can swiftly communicate, sending reminders or invoices without the need for external email services. The functionality of printing documents such as invoices or orders directly from the Collections Manager simplifies the follow-up process, ensuring that all necessary information is readily accessible. Taking collections notes within the system allows for meticulous record-keeping, ensuring that every interaction with a customer is logged and traceable. This feature is crucial for maintaining a clear history of collections efforts and customer responses. Direct contact with customers is facilitated through the platform, enabling a more personalized approach to collections. Teams can also take payment directly within the Collections Manager, providing a seamless experience for both the business and the customer. This capability is enhanced by the option to apply open payments to open invoices, streamlining the reconciliation process. Additionally, the ability to send a payment link for customers to self-serve their payment contributes to a more efficient collections strategy, reducing the time and effort required to close outstanding invoices. This suite of features empowers businesses to manage their collections more effectively, maintaining positive cash flow and customer relationships.

Enhancing Customer Experience with the Customer Portal

Red Maple’s Clever Division payment portal elevates the customer experience through its innovative customer payment portal options. This platform is designed to offer convenience and control, allowing customers to access it anytime, anywhere. Within this secure environment, customers have the ability to store their credit card or ACH information for either single or multiple uses, streamlining the payment process for future transactions. Additionally, customers can directly pay invoices, enhancing their autonomy and satisfaction with the payment process. On the other side, Customer Service representatives gain significant efficiency by using the portal to send secure payment links to customers, facilitating a smooth transaction process without the need for direct interaction. This portal is versatile, accepting a variety of payment methods such as card payments, ACH, and wallet pays. It also accommodates surcharging eligible payments and accepting payments in multiple currencies, ensuring businesses can cater to a global customer base without complications. Remarkably, this robust system is designed for quick implementation, promising that it can be fully operational within days, thereby rapidly improving the customer payment experience and operational efficiency for the business.

Boosting Sales and Efficiency with Counter Sales

The Counter Sales feature of Red Maple’s suite significantly enhances the retail and direct sales environment by allowing businesses to accept card payments directly within the Microsoft Dynamics 365 Business Central interface. This integration ensures a seamless transaction process, allowing you to choose from a wide variety of payment processors and terminals to best suit your operational needs. The capability to conduct card present transactions not only streamlines the checkout process but also potentially reduces transaction rates, thereby lowering operational costs. One of the standout benefits of implementing Counter Sales is its use of the existing sales order interface within Business Central. This means there are no additional interfaces or workflows for employees to master, substantially reducing the time and expense associated with training staff on new systems. Businesses can, therefore, enjoy a smooth transition to utilizing this feature, ensuring both staff and customers benefit from an efficient and effective payment process. This integration is pivotal in enhancing sales operations, ensuring transactions are processed quickly, securely, and cost-effectively, directly contributing to an improved bottom line and customer satisfaction.

Conclusion

In conclusion, Red Maple’s comprehensive suite of Business Central payment solutions equips businesses with the tools they need to handle transactions more efficiently and securely. From facilitating simpler payment processing with the Payment Wizard to streamlining collections and enhancing customer experiences through portals, Red Maple offers a range of features that are designed to improve both operational efficiency and customer satisfaction. Whether you’re looking to manage in-person sales more effectively or seeking to simplify the collections process, Red Maple provides a robust solution for your business needs.

FAQs

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Payment solutions integrated with D365 have become a crucial aspect of managing financial transactions in businesses. With the increasing demand for efficient and secure payment methods, ISVs are constantly looking for ways to enhance their payment solutions. When it comes to developing these solutions, ISVs have two options – using the Software Development Kit (SDK) or writing code natively. While many ISVs opt for the SDK due to its ease and speed of development, those who choose to write code natively can take advantage of a more advanced payment solution within the core product. In this blog post, we will delve deeper into the differences between native and SDK solutions for payment management in D365, and which approach may be more suitable for your business needs.

Introduction to Payment Solutions in D365

In the dynamic landscape of business financial transactions, Dynamics 365 (D365) needs a comprehensive suite for managing payment transactions such as credit cards, ACH, Apple Pay, etc. catering to a wide range of payment types. This flexibility is crucial for businesses aiming to stay abreast of consumer preferences and technological advancements. D365 payment solutions need to support various payment forms, including Card Not Present (CNP) transactions, which are vital for online and over-the-phone sales, Card Present (CP) transactions for in-person retail, comprehensive eCommerce integrations, Automated Clearing House (ACH) payments, wallet payments, gift cards, and more. The strength of D365 lies in its ability to integrate seamlessly with a business’s existing processes while providing the scalability necessary to accommodate growth. Whether a business is looking to expand its online sales channels or streamline in-store payment systems, D365’s payment solutions need to be designed to adapt and align with evolving business needs. This inherent flexibility and scalability ensure that businesses can not only meet their current requirements but also anticipate and prepare for future demands without the need for replacing their core payment systems. Your payment solution should extend the functionality of D365, making it a versatile tool in the arsenal of financial transaction management.

Advantages of Native Credit Card Solutions

Advantages of Native Credit Card Solutions in Dynamics 365 (D365) extend far beyond the surface level, providing deep integrations that enhance the financial transaction capabilities of businesses. One of the most notable benefits is the flexibility in transaction management, allowing the use of more than one credit card per transaction. This feature is particularly advantageous for businesses that deal with large orders or cater to clients who prefer splitting payments across multiple cards. Additionally, the system supports unlimited merchant IDs (MIDs) within a single company setup. This capability is crucial for businesses operating across multiple locations or online and in-store, enabling them to manage all transactions under one umbrella without the need for separate systems. The feature of omnichannel tokens further elevates the payment experience, allowing merchants to use the same payment token for in-store and online purchases. This seamless integration across channels enhances customer satisfaction and loyalty. Chain tokenization presents another significant advantage, offering the ability to link merchant accounts across different locations. This facilitates easier management of payments and transactions across a business’s entire network. Moreover, credit card captures at various stages of the order process, such as pick, pack, ship, or invoice, ensure that payments are secured before merchandise leaves the warehouse. This feature minimizes financial risk and enhances operational efficiency. Automatic validation of original payment authorization and the capability to capture funds multiple times against the original credit card authorization are crucial for maintaining cash flow and customer trust. These features ensure that customers’ credit or funds are not unnecessarily held, promoting a smoother transaction process. The system also allows for tax adjustments or increases after the initial order and tax calculations, providing the necessary flexibility for shipping and fulfillment adjustments. Finally, the ability to customize the solution as per business needs stands out as a key advantage. This level of customization ensures that businesses are not just adapting to D365’s credit card solutions but are also tailoring the system to fit their unique transactional requirements and challenges.

Cons of Utilizing SDK Solutions

While SDK solutions for credit card processing in D365 offer convenience and speed in development, they come with several limitations that can impact business operations. A significant drawback is the restriction to a single credit card per order, which can be a barrier for businesses dealing with large transactions or customers wanting to split payments across different cards. This limitation reduces the flexibility in managing diverse customer needs. Additionally, SDK solutions do not support re-authorization for partial amounts in cases of back orders, which can complicate inventory and order management. With SDK, there’s also a constraint of having only one merchant account per company setup. This can be particularly challenging for businesses operating across multiple locations or channels, as it restricts transaction management under a unified system. Customization options are minimal to nonexistent with SDK solutions, limiting businesses from tailoring the payment processing system to their specific requirements. This could result in a mismatch between the payment solution and the business’s operational needs. Another notable con is the limited support for wallet payments, and issues with some transactions not being captured before shipment. This poses a risk of financial loss if goods are shipped without securing payment. Lastly, businesses not using Microsoft D365 Finance & Supply Chain Management call center may find the functionality of SDK solutions severely restricted, which can hinder the seamless integration and optimization of credit card processing within their transaction management system.

Summary

Choosing the right credit card solution in D365 hinges on understanding the unique needs of your business and the capabilities. Native payment solutions in D365 provide a deep integration with existing business processes, offering unparalleled flexibility, ensuring that businesses can tailor the system to meet their specific transactional requirements, enhancing operational efficiency and customer satisfaction. When it comes to selecting between a native and SDK payment solution within D365, it’s crucial to weigh the trade-offs between deeper system integration and customization versus development ease and speed. Understanding these aspects will enable businesses to make an informed decision that best supports their current and future payment processing requirements.

About Red Maple

Red Maple^TM has specialized in expanding the capabilities of Microsoft Dynamics 365 since 2003. Globally deployed by 500+ companies, Red Maple’s solutions offer native extensions and additions for F&SCM and Business Central (BC) users. Additions such as card present, card not present, ACH, Level II/III processing, surcharging, PCI 4.0 ready, and omnitoken capabilities are a few of the robust features.

FAQs

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In today’s dynamic business landscape, efficient and secure payment systems are crucial. The battle between credit card counter sales and retail point of sale (POS) systems is a contentious one, as both provide unique advantages. More importantly, the use of comprehensive platforms like Microsoft Dynamics® 365 solutions to manage these processes has become a game-changer.

Understanding Credit Card Counter Sales and Retail Sales

Credit card counter sales offer a direct and secure avenue for transactions, with the merchant and customer interacting in a face-to-face setting, ensuring that the payment card is indeed present. This method empowers businesses with greater control and oversight over the payment process, enhancing security and efficiency. In contrast, retail POS systems utilize a networked, computerized framework in a retail setting, enabling customers to finalize purchases by offering payment for the goods or services procured. Depending on your business type and scale, both methodologies offer unique advantages and challenges. Thus, understanding the dynamics of both can help align your business strategies effectively.

Exploring the Benefits of Credit Card Counter Sales

For companies that fall outside of a traditional retail model—where customers select products, place them in a cart, and “check out” at a Point of Sale—Counter Sales can be a solution that provides an affordable and easy solution.

First, customers can interact with the merchant in person, asking for items and or services that are in stock and portable, rather than calling an office or looking online. Second, items that take preparation or availability in a “yard” or dock can be supported with a Counter Sales solution. For instance, merchants can deliver pipe that needs to be cut or products that need to be measured. Lastly, Counter Sales enable a company to provide services and support to customers that would not be available in a standard retail model. Estimates and orders can be prepared by staff and paid for by the customer in real time.

Counter Sales directly integrates to inventory allowing hundreds of thousands of items, really unlimited number of items, and combinations thereof to be sold in person. This feature is advantageous to distributors, manufacturers, and suppliers with numerous or complex inventories which cannot be handled by typical retail POS systems.

Leveraging advanced credit card solutions can further enhance this process. These solutions incorporate innovative security protocols, guaranteeing not only secure transactions but also speedy completion. This can translate into increased customer satisfaction as they enjoy a quick, safe, and efficient checkout process.

In addition to security and speed, credit card counter sales also offer flexibility. Businesses can easily customize their service delivery to cater to specific customer needs or deploy special promotional strategies. Whether it’s honoring a price-match guarantee or applying a one-time discount, counter sales make these accommodations straightforward and effortless.

Lastly, credit card counter sales can facilitate improved record-keeping. Each transaction is instantly recorded, making it easier to track sales, manage inventory, and analyze data for future strategies. This method provides an efficient way of managing the financial aspects of a business, proving to be a valuable tool for those who seek control and simplicity.

While this method has notable strengths, it’s essential to remember that the effectiveness of credit card counter sales can be further maximized when integrated with a comprehensive system like Microsoft Dynamics 365. By combining the security and efficiency of counter sales with robust business solutions, you can significantly enhance your business operations.

The Weaknesses of Retail POS

While the retail point of sale (POS) system brings many advantages to the table, it’s not without its challenges. These systems tend to demand high initial costs for setup and licensing which can be a significant obstacle for businesses with limited financial resources. Additionally, this kind of system necessitates ongoing expenses for software updates, hardware replacements, and general maintenance to ensure smooth operation.

Retail systems that suit your business, especially if you are in a vertical market, typically do not integrate well with a strong ERP system. This lack of integration could lead to fragmented data and inefficiencies in overall business operations. The disconnect between the POS system and the ERP can hinder real-time access to critical business data, compromising decision-making capabilities.

The limitations of a retail POS system underscore the importance of choosing a system that can seamlessly integrate with other robust business solutions, such as Microsoft Dynamics 365. By taking a holistic approach to payment processing, businesses can mitigate some of these weaknesses while still reaping the benefits of an advanced, interconnected POS system. Regardless of the chosen system, it’s essential to weigh the potential risks and rewards carefully to make an informed decision that best supports your business operations and growth.

Why Choose Red Maple Counter Sales for Microsoft Dynamics 365

Red Maple excels in counter sales solutions that enhance business efficiency. The unique feature of this solution is the native integration with Microsoft Dynamics Finance & Supply Chain Management or Business Central, providing a secure and seamless payment processing solution. Red Maple’s Counter Sales integrates Microsoft Dynamics’ Sales Orders directly with a credit card terminal eliminating the need for a separate retail POS system. This integration elevates both efficiency and transactional security, key factors vital for all businesses. If you are looking for a solution that merges the simplicity of credit card counter sales with the power-packed features of Microsoft Dynamics 365 solutions, then Red Maple’s Counter Sales solution is the perfect fit.

About Red Maple

Red Maple has specialized in expanding the capabilities of Microsoft Dynamics 365 since 2003. Globally deployed by 500+ companies, Red Maple’s solutions offer extensions and additions for Finance & Supply Chain Management and Business Central (BC) users. Additions such as card present, card not present, ACH, Level II/III processing, surcharging, PCI 4.0 ready, and omnitoken capabilities are a few of the robust features.

The post Battle of the Sales: Credit Card Counter Sales Verses Retail POS appeared first on Red Maple.

The holiday season is the most important time of the year for retailers, but experts are predicting a big slowdown in spending this year because of interest rates and inflation. Shoppers say they plan to spend 30% less this season, according to the 2023 Holiday Shopping Report. So, many retailers are turning to new artificial intelligence (AI) features to lure in shoppers with customized services and gifts to maximize revenue.

At the same time, Grinch lurks in the shadows – AI powered scams – which threaten to financially ruin retailers, put their customers at risk for identity theft, and tarnish the holiday spirit. The software company Red Maple can help stop the Grinch from stealing Christmas with its innovative, high-security solution called Clever Division. Below, we’ll tell you more about cyber security for businesses with Clever Division, the benefits of using AI in your business and what to watch out for.

AI Trends – Make Them Feel Special
One of the biggest trends in retail is the move toward hyper personalization. Consumers want a shopping experience tailored specifically to their needs and interests. AI makes it possible for retailers to provide that level of personalization at scale. For example, the clothing brand Stitch Fix relies on AI algorithms to select items for each customer’s unique style profile. This results in an 85% keep rate which is much higher than the industry average.

What to watch out for
AI runs on data, requiring retailers to gather more customer information to feed their algorithms. However, studies show that 60% of consumers have privacy concerns about how brands use their data. Retailers using AI could violate privacy laws or suffer backlash if customers feel their personal information is being misused or compromised. Using anonymized data, encryption, access controls and other security best practices is essential. Retailers should also be transparent with customers about what data they collect and how it will be used.

Personal Recommendations
Other retailers are using AI features to provide personalized product recommendations and custom digital experiences. According to Accenture, 91% of consumers are more likely to shop with brands that recognize them, remember their preferences, and provide them with relevant offers and recommendations.

What to watch out for
While AI can provide highly-customized recommendations, it can also unintentionally lead consumers down the wrong path. For example, AI algorithms designed to maximize sales could recommend redundant purchases or items that don’t align with a shopper’s values. Retailers should be careful not to aggressively push recommendations solely aimed at driving more sales. The focus should be on guiding consumers to useful products that improve their lives. Setting limits on repetitive recommendations and capping daily promotion emails can help avoid badgering shoppers.

A Spotify recommendation algorithm continued bombarding a user who had recently lost their child with suggestions for cheerful holiday music. The unaware AI system created a painful experience.

Marketing Campaigns
The flood of data from online and in-store interactions allows retailers to understand a shopper’s behavior better than ever before. With AI, retailers can analyze this data to optimize every aspect of their marketing campaigns. AI features, like machine learning, gives retailers the ability to predict customer churn, identify high-value segments, and estimate response rates for campaigns. This enables more strategic decision making and higher marketing ROI. For example, Starbucks saw a 10% lift in incremental sales from offers powered by AI.

What to watch out for
If not developed responsibly, AI systems can lead to discriminatory and unethical outcomes. Retailers must ensure their AI algorithms are making objective decisions without inherent racial, gender or age biases. This requires rigorous testing and mitigation of unfair results. Left unchecked, AI tools could perpetuate exclusionary practices that prevent equal access and harm underrepresented groups.

Supply Chain
AI is helping retailers smooth out supply chain operations, avoid out-of-stock situations and get the right products to the right place. Walmart’s intelligent inventory management system helps ensure popular holiday gifts are consistently in stock. By predicting demand and automatically reordering hot products, the AI system reduces the likelihood of disappointed customers missing out on must-have items.

Transportation and delivery costs are among the biggest supply chain expenses. AI-based route optimization systems can help retailers minimize delivery times and fuel spend. According to DHL, AI supply chain planning can reduce logistics costs by 10-40%. Amazon’s AI-powered store concept Amazon Go relies on computer vision and sensors to detect what products shoppers pick up or return to shelves. This provides convenience while eliminating checkout lines, without invading privacy by tracking individuals.

What to watch out for
AI systems can make mistakes or demonstrate biases that lead to problems. Retailers should have qualified humans monitoring AI results and conducting regular audits to catch issues early. Ethics boards can also help assess risks in how AI is deployed. While AI can enhance efficiency, human oversight is still critical.

Macy’s personalized promotions resulted in some minority shoppers receiving coupons for lower value than white shoppers due to biased AI algorithms. The company had to apologize and modify its AI to prevent discrimination.

Improved Customer Service
Providing quick, convenient customer service is crucial for retaining shoppers. Many retailers are now deploying AI chatbots and virtual assistants to augment human agents. When powered by natural language processing and machine learning, these bots can understand complex customer questions and provide helpful answers 24/7.

Home Depot’s in-house chatbot can field over 100,000 customer inquiries per week. While AI chatbots may not completely replace human agents, they are becoming an important first line of automated support.

What to watch out for
While AI chatbots can offer 24/7 automated support, they lack human judgment, empathy and problem-solving skills. Over-reliance on bots and robo advisors could result in unsatisfactory experiences during high stress holiday shopping. Retailers should be wary of removing the human touch completely and avoid use cases where AI cannot reasonably mimic human capabilities.

Lowes’ chatbots frustrated some customers by failing to understand complex customer service questions and providing repetitive or irrelevant answers during the busy holiday period. Over-reliance on AI left some problems unresolved.

Fraud Detection
AI algorithms have the ability to detect patterns and anomalies in transaction data, enabling retailers to identify fraudulent activities in real-time. This leads to a more secure shopping environment for customers and helps prevent losses due to fraudulent transactions. The retail store Target uses AI to detect fraud earlier, proactively stopping compromised accounts before customers become victims. This has reduced fraud by 50% protecting consumers during the busy holidays.

What to watch out for
While retailers can use AI to gain an edge over their competitors, cybercriminals are now using it to scam businesses and customers. This means businesses need to stay alert and invest in state-of-the-art security software to protect their data.

Clever Division by Red Maple is the most secure PCI platform on the market today. It prevents major financial loss and business disruption with a simple, fast and secure solution. Businesses don’t collect or store credit card numbers. Clever Division take over that job, safeguarding your customers’ credit card numbers by dividing them, locking them in separate vaults and replacing them with an encrypted token from your processor.  That means if criminals were to use AI to hack into your business, they won’t find anything worth stealing because all of the data has been scrambled and rendered useless.  

AI can offer many rewards for retailers, but they must keep in mind the bad guys are also using AI to try to put them out of business. That’s why we created Clever Division. It’s peace of mind that no matter how good the technology gets to hack into accounts, criminals won’t be able to use any data they find inside.
– Jennifer Robertson, General Manager of Red Maple.

Here are some of the biggest AI scams retailers need to watch out for:

Deepfake Voice Scams
Scammers can now deceive customers and business owners using AI deepfake voice technology. They impersonate a trusted person or create synthetic voices indistinguishable from the real person. In 2019, scammers impersonated the boss of a U.K. energy company with deepfake voice technology to scam it out of $243,000. A bank manager in Hong Kong was fooled by someone using voice-cloning technology into making hefty transfers in early 2020. At least eight seniors in Canada lost a combined $200,000 in 2022 in an apparent voice-cloning scam.

Phishing Attacks
Phishing attacks have become more sophisticated with the help of AI. AI algorithms analyze vast amounts of personal data from multiple sources, allowing scammers to create highly believable phishing emails. These emails can target customers, urging them to divulge sensitive information or make fraudulent purchases. AI-driven phishing attacks increased by 220% from 2019 to 2020, according to the Anti-Phishing Working Group.

Price Manipulation
AI-powered bots can manipulate online prices during the holiday season, preying on the urgency and excitement of shoppers. A consumer may add an item to their cart, only to find the price has suddenly increased. Such tactics lead to a loss of trust and can affect retailers’ credibility.

Inventory Scalping
Limited-stock, high-demand items are often the target of AI-driven bots. These bots buy up the coveted items in bulk and resell them at inflated prices on secondary platforms. This practice not only frustrates consumers but also damages the reputation of retailers. Scammers are also using AI to sell products or services that do not actually exist or perform as advertised. Consumers are lured into making purchases based on the promise of AI capabilities that aren’t delivered.

Fraudulent Returns
AI-driven scams generate false return requests, leading to financial losses and operational disruptions. The National Retail Federation reported that return fraud cost retailers an estimated $43.8 billion in 2020.

AI stands as a disruptive force to revolutionize the retail industry by boosting customer experiences and optimizing operations. However, retailers must be proactive and mitigate the risks associated with criminals exploiting AI. By bolstering security measures, purchasing software like Clever Division and educating consumers, the retail industry can embrace the benefits of AI while safeguarding customers from scams during the holiday season.

FAQS

The post How Retailers can use AI for a Happy Holiday Shopping Season<br/> <span class="kn-sub-title"><em>Red Maple’s Clever Division solution can help thwart cybercriminals also using AI</em></span> appeared first on Red Maple.

Most businesses ring up customers at a checkout center online or at a counter; think grocery stores or shopping at Amazon. A 2022 study by the National Retail Federation found 94% of retailers use the point of sale (POS) system. But the POS system isn’t ideal for six-percent of other businesses that rely on counter sales. Those businesses have a warehouse to retail model, like a lumber yard or an auto parts store, where customers order something too large for a cart and the product has to be delivered after they pay for it from the warehouse. Those businesses need bespoke software. Red Maple’s Counter Sales offers specialized operations for complex orders and can save businesses a significant amount of money.  Red Maple is the only software company that offers a solution in this space.

“If a company’s primary method of sales is not retail but they still have retail as part of their business, then Counter Sales allows you to quickly and easily set up a retail business without having overhead and expense of implementing the full retail module,” says Patrick Hodo, CIO of Red Maple. “Businesses that use Counter Sales will experience significant savings over using traditional point of sale systems.”

Counter Sales is ideal for B2B counter sales and smaller retail operations. It can work well for parts counters or outlet stores and any other businesses, distributors and manufacturers that do not follow a customer/cart scenario.

What are counter sales?

One of the key components of the warehouse to retail model is counter sales. Counter sales are made by employees who are stationed, typically, at counters in the warehouse. These employees are responsible for helping customers find the products they are looking for, answering questions, and processing payments.

There are many benefits to using counter sales in a warehouse to retail business:

• Counter sales can help to improve customer service. When customers have questions or need help finding a product, they can simply ask a counter sales employee. This can help to create a positive shopping experience and encourage customers to return to the business.
• Counter sales can help increase sales. Counter sales employees can upsell customers on additional products or services. They can also suggest products that the customer may not have known about. This can help to increase the average order value and boost sales.
• Counter sales can help to improve inventory management. Counter sales employees can keep track of inventory levels and identify products that are running low. This information can be used to order more products in a timely manner, which can help to prevent stockouts.

“Counter sales is a growing trend. With the full power of enterprise resource planning at a sale’s person’s fingertips, merchants get a power tool while also providing customers immediate payment options”, says Hodo.  It is ideal for a company with very few terminals that is not using Microsoft Retail.

Red Maple’s Counter Sales Benefits

While most retailers use the Microsoft Dynamics 365 Finance & Supply Chain Management retail module to support retail transactions, Counter Sales allows other businesses to use the standard financial operations sales order screen. They can still use pin pads to check out the customer and provide the goods. Counter Sales costs less to implement because it’s designed for a simpler retail scenario rather than a full-fledged retail module.

Hodo says another huge benefit is that the sales order module allows businesses to have a complex configuration and still sell products that are configurable and complex. Even better, Red Maple’s Counter Sales is the same process as taking an order over the phone or at the counter. This means there’s less training and complexity to implementing the module.

Here are other benefits:

• A quick checkout process – Customers will appreciate how quickly Counter Sales processes their orders. With Counter Sales, your team can scan barcodes whether your customer is buying one or 100 items. It’s fast and automated.
• Save money – Businesses that use Counter Sales will receive a lower “card present” rate and streamline their service because they don’t have to license retail users to process sales. The lower rate and fewer licenses can save money.
• Customer convenience – Counter Sales can adjust to your customer’s needs, such as accepting a variety of payment types for any order, like cash and credit cards.
• Track sales to customers – Counter Sales allows you to track a new sale and assign it to a specific customer.  That way you can track past orders and generate reports and trends. For example, a company can operate a card-present transaction without the full implementation of a retail Point of Sale system. The company can instead utilize the ERP sales order system to enter and price the sales of items while a card-present pin pad can enable a customer to pay as they normally would with a credit card or e-check in a “typical” POS system. This can save the company money without negatively affecting the customer’s experience.
• Easy to implement and get going – The Counter Sales module is easy to implement. Companies can use the same sales order process they use for phone orders. They can also add a pin pad so Red Maple’s software can facilitate payment for credit card transactions, which has lower processing fees as a card present transaction.

Red Maple’s Counter Sales is used by businesses around the world. This makes it easy for their team to make the transition easy for you to use. Red Maple can also work with any processor you are already using, saving time and money from switching to another system.  Also, with Red Maple’s customer payment portal, you can also implement click-to-pay and curbside delivery for your customers. Red Maple’s Counter Sales can help you save time and money, improve customer service, increase sales, and build relationships with customers.

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Retailers are always on the lookout for new and innovative ways to build better customer relationships and foster customer loyalty. With the rise of technology, there are now a plethora of tools and strategies that retailers can use to create a more enjoyable and engaging experience for their customers. In this blog, we’ll explore some of the latest tech trends that retailers can leverage to build better customer relationships and foster customer loyalty.

Digital Platforms

Digital platforms are becoming increasingly popular for retailers who want to engage with their customers.

By leveraging digital platforms, retailers can create personalized experiences for their customers and keep them engaged.

This can include tailored product recommendations, loyalty programs, and other rewards-based programs. This is an effective way to foster customer loyalty and encourage customers to return to the store.

Starbucks is just one company that’s grown a large and loyal fan base with its Starbucks Rewards loyalty program. The company told investors in November of 2022 that in the last quarter alone, its loyalty program grew 16% to 28.7 million active members in the U.S. It’s also trying new technology to win over new customers. It’s testing a Starbucks Odyssey loyalty experience with Web3 that integrates NFTs into its loyalty offerings.  Essentially, loyalty members play a game using an avatar and earn points and NFTs called “stamps” which can be bought and sold on the Odyssey marketplace.

Starbucks says it’s looking for ways to “recognize, surprise and delight” reward members. The founder and CERO of a Web3 agency, Lin Dai, told RetailBrew.com, “Fundamentally, Web3 technology enables community in a really beautiful way and has this very sticky engagement with consumers. Just about every brand would be interested in that.”

AI and Automation

Artificial Intelligence (AI) and automation are becoming indispensable for retailers who want to establish better customer relationships. By leveraging AI and automation, retailers can provide personalized recommendations and offers to their customers. This can help to build loyalty and keep customers engaged. AI and automation can also be utilized to help retailers make data-driven decisions about their customer base.

Social Media

Social media is a powerful tool for retailers to engage with their customers. Retailers can use social media to provide updates on their products and services, answer customer questions, and share customer reviews. This can help to foster customer engagement and loyalty over time.

Analytics

Analytics are essential for retailers who want to understand their customer base. By leveraging analytics, retailers can gain insights into customer behavior, preferences, and purchasing habits. This can help retailers to better understand their customers and create better experiences for them.

Security

Customers love businesses that take security seriously and protect their identification and credit card information.  A study by MAGNA Media Trials and Ketch found 74% of people rank data privacy as one of their top values. The study also found that they value it more than equality, sustainability, or any other ethical issue.

Even more troubling, Venture Beat reports 60% of customers believe businesses routinely “misuse” their data.

Only 21% of consumers say they’re confident their data is only used for proper purposes.

So, consumers don’t just think companies are careless, they believe companies are actively ignoring the promises they make when they collect the data.

That’s why businesses need to use the latest technology to win and keep customer trust.  Red Maple’s Clever Division can help you do that.

Clever Division’s revolutionary security software uses two-factor authentication to collect and confirm credit card numbers without ever writing the entire number to a database.  That means there is nothing for cybercriminals to steal.

That ultimately reduces employee theft, hacks and breaches because all the sensitive information is scrambled, incomplete and useless to criminals. Best of all, Clever Division also lets your clients manage their own invoices 24/7 through a convenient and secure portal.

Mobile Applications

Mobile applications are becoming increasingly popular with retailers. By leveraging mobile applications, retailers can provide updates on their products and services, offer rewards and discounts, and provide personalized recommendations. This can help to create a more enjoyable and engaging experience for customers and build customer loyalty. For example, a mobile app can provide data that’s more individualized, and comprehensive than a desktop because the user is driven to stay loyal with personalized experiences like early access to products, coupons, sales, and invitations to special events.

Voice Commerce

Voice commerce, which is a type of e-commerce that allows customers to make purchases by speaking, is also becoming a popular trend with retailers. While it’s still in the early stages of development, many companies are investing in it because they can provide customers with a more convenient and engaging experience. For example, a customer might say, “I want to buy some new shoes.”  The voice assistant can understand they want to buy shoes and send them to a relevant page on your website.

The technology uses natural language process to interpret the person’s words. It also uses artificial intelligence to learn more about the customer’s preferences and purchase history in order to provide more personalized recommendations. This technology is beneficial for the disabled and people multi-tasking who may be doing something else with their hands. Voice commerce is a promising new technology that experts say “has the potential to revolutionize the way we make purchases.”

Augmented Reality (AR)

Augmented Reality (AR) is another tech trend that retailers are beginning to explore. AR can be used to provide customers with an immersive shopping experience. Through the use of AR, retailers can create interactive shopping experiences that engage customers and enable them to explore products in a more engaging way. This can help to foster customer loyalty and improve customer relations.  AI has greatly transformed how shoppers buy and interact with retailers.  Chatbots are one of the oldest AI automation tools, while virtual personal assistants are helping shoppers with various tasks. AI also makes it easy for businesses to collect data about customers to then recommend products, saving them time. According to Forbes, Lowes uses robots to help customers find items, Walgreens uses AI to track the spread of flu, Sephora’s AI Color IQ scans customers’ faces and provides personalized recommendations for foundation and concealer shades and Taco Bell allows customers to order food using AI with a program called Tacobot.

New technology, already being used by businesses across the world, can help make your customer fall in love with your business this year and create a lifelong relationship.

The post Customer, will you be mine?<br/> <span class="kn-sub-title"><em>Let Tech play Cupid this Valentine’s Day to build better customer relationships and loyalty</em></span> appeared first on Red Maple.

Security experts say 2023 will be the year of the Cloud.

A Gartner report predicts 85% of businesses will adopt a “Cloud-first principal” by 2025, moving away from on-premise data storage and security software.

The report also predicts worldwide spending on public cloud services will grow from $494.7B last year to nearly $600B this year.

The mass exodus from traditional security technology is due to three factors: lower cost, more flexibility, and better security. The pandemic forced businesses to move everything online, which made data more vulnerable to breaches and hacks. So, businesses pivoted to cloud computing for digital transformation and security to protect those working from home. That’s why businesses should learn about the pros and cons of cloud and on-premise security now.

Cloud vs. On-Premise Physical Security

Cloud-based security lets businesses store and process their data on remote servers on the internet. Those third-party data centers must ensure their infrastructure is secure and that their clients’ data and applications are protected.

The cloud-managed service provider will charge a monthly or annual subscription to pay for security measures like prevention, detection and corrective controls. The cloud architecture also manages performance checks, information security and encryption updates, backup recovery and system optimization.

The cost of cloud-based security solutions depends on the subscription. Despite the fee, experts say the long-term return on investment is often higher because server maintenance, software upgrades and purchasing licenses are all built into the cloud fees. Cloud computing allows enterprises to move their workload on the cloud platform where it is most cost-effective.

Studies show in some cases, businesses can save 80% of hard costs by moving from on-premise security to a cloud provider.

Another benefit is that cloud solutions allow remote access for everyone, anywhere they live or work, which lowers administration and personnel costs.

Businesses that use an on-premise system need a dedicated server to maintain their data and security. This requires them purchasing hardware and licenses that will allow them to run software on their local servers. They may have to pay extra for backing up and recovering their data too, whereas backups happen instantly on the cloud. On-premise security also requires physical space, while cloud-base security solutions are more flexible for scaling a business.

But the real headache of on-premise security is the responsibility – and liability – of protecting and securing the personal information of customers.

Clever Division

That’s the very reason the software company Red Maple created Clever Division. The cloud-based software means that you don’t have to worry about hacks, breaches or even employee theft anymore.

Clever Division safeguards customer credit card numbers by dividing up the information, locking it up in different cloud-based vaults, and deleting data. The sensitive information is scrambled, incomplete and therefore, useless to cybercriminals.

The beauty of Clever Division is that customers can place orders online, by phone, email and text. The rest is up to you. Customers can provide you with some of their credit card numbers – or none at all. Instead, the system automatically generates an email, text or phone call to the customer so that they can enter the remaining numbers or their entire credit card information.  That means you never see it. After that, your processor verifies the credit card number and Clever Division delivers a secure token to finalize the sale.

The two-factor authentication means the full credit card is never stored, so the data remains separate and secure. It literally takes the weight off the shoulders of business owners – who no longer have the burden of protecting data from savvy malware and cyberattacks.

This kind of cloud-based security system drastically reduces theft and fraud because it eliminates data network breaches, employee theft, and reduces your PCI footprint. In some cases, you can qualify to use an SAQ-A.

Cloud Security

But not all cloud software systems are as safe as Clever Division.  In a 2022 State of Public Cloud Security Report, many organizations listed cloud security as a top IT priority, but they still weren’t following basic security practices such as maintaining strong passwords.

Most experts agree that on-premise security systems can be more vulnerable than cloud security.  This is because of the human error factor.  Businesses may be slow to detect and respond to attacks while cloud computing uses automated software to mitigate threats as they occur and constantly monitor the system.

In 2023, the answer to better security, less cost and more flexibility for businesses will be found in the cloud. According to the McKinsey Global Report, cloud technology will be the best way to provide maximum security for your data.

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As 2022 goes down in history as a year of inflation, supply and demand issues, and slow growth, experts predict 2023 will be a year of renewed growth for businesses that stay competitive with omnichannel strategies that include their brick-and-mortar stores plus mobile, social network shopping, sustainability and online shopping sites. Those businesses will also have to invest heavily in cybersecurity, experts say, as some predict there will be a “massive increase” in cybercrime next year.

Cyberattacks

While businesses can thrive in 2023, experts say they will need to make cybersecurity a priority in order to hang onto their proceeds.

In 2022, the average cost of a data breach in the U.S. was nearly $9.5 million, the costliest country in the world. A Forbes study shows that cybercriminals can penetrate 93% of company networks and that many security executives say they’re unprepared for the threats that lie ahead. In 2021, businesses suffered 50% more cyberattacks per week than in 2020. In 2022, malware attacks increased 11%. Attacks are expected to double by 2025, costing companies worldwide $10.5 trillion every year.

One reason for the increase is that businesses are becoming more connected and exposed to multiple devices on the Internet of Things (IoT), but have been spending less money and time on security. In 2023 experts at Thought Lab say the main causes of the attacks will come from “misconfigurations, human error and poor maintenance.”

In addition, criminals are getting more sophisticated with artificial intelligence and new program languages that cybersecurity tools aren’t designed to catch, letting the attacks go undetected.

Since on-site environments aren’t as secure as cloud environments, a McKinsey Global Report says cloud technology in 2023 will become the de facto method for maximum security.

Cybersecurity

Businesses need to mitigate the alarming increase of attacks by getting out of the data-storage business. With software like Clever Division by Red Maple, there’s no need for retailers to hold onto any customer credit card information. Instead, that sensitive data should be moved to the cloud.

Not only does that take away the reason for hackers to target your business, it also assures customers that you’re protecting their private information. Almost every consumer knows about credit card breaches at major retailers like Target, and 93% of them say they’re concerned about their personal credit and debit card information. This means retailers must make securing data a priority. Hackers and ransomware threats can harm your bottom line and ruin your reputation to the point it goes out of business.

“I’d say the biggest benefit Clever Division offers our 70 million users worldwide is peace of mind. They don’t have to worry about cyberattacks, being liable for breaches, or losing their customer data. It’s reassuring to know their data is safe and secure.”
– Jennifer Robertson, CEO of Red Maple.

Clever Division is the most secure PCI platform on the market today. It protects your company and customers from theft, fraud and data breaches.

This is how it works:

1. Customers can place orders online, by phone, email and text.
2. The software then sends the customer a link with two-factor authentication where customers collect and confirm the credit card numbers.
3. Then, the cloud-based security software instantly divides and scrambles the data, locks it up in separate vaults, then sends the business an encrypted token from your processor verifying the sale. It all happens in the blink of an eye.

Clever Division simply stores the information for businesses – taking away any reason hackers would want to breach your system. Better yet, Clever Division fully integrates with more than 15 major credit card processes, so you can keep using the one you already have.

2023 Retail Trends

Once security is in place, businesses can prosper by meeting their customers whoever, wherever and whenever they shop in the New Year.

Omnichannel should be omnipresent.

Even with the reopening of physical stores, 75% of consumers who started shopping online during the pandemic say it’s now part of their lifestyle.

In 2022, global e-commerce grew to $5.7 trillion. Worldwide, experts predict retail e-commerce will reach $8 trillion in 2026.

That means retailers must focus on all of their platforms at once: buildings, online, mobile, and social media.

New data shows 75% of buyers visit multiple channels before actually buying something. For example, a female shopper may see a new dress on her phone through social media, read reviews about it, visit the store website to learn more, search online for a better price, then go to the store to try it on. So, here are ways retailers can create a fluid omnichannel experience.

• Offer flexible, convenient delivery times and options to return products.  With inflation and tight budgets, shoppers will return something if it isn’t exactly right for them. In fact, 67% of all shoppers check return policies before they click ‘buy’, so make sure you have a simple, quick process. The good news is that 92% of consumers say they will buy from a brand frequently if the return process is easy.
• With tighter budgets, 62% of shoppers are now buying pre-owned items. The brands Patagonia, Levi’s and REI focus on re-commerce efforts to meet the desires for people to reduce and re-use products by purchasing or selling secondhand.
• Mobile is a must. Shoppers need to be able to easily shop and pay using their mobile devices. Most customers, especially Generation Z, exclusively use their phones instead of computers, to shop online. 71% of all retail traffic comes from mobile devices, according to Statista, and mobile sales account for 61% of online shopping orders. M-commerce is also growing. By 2024, mobile sales are expected to reach $4.5 trillion and makeup nearly 70% of all retail e-commerce sales.
• Use social commerce to market and sell to customers. Every day, more customers are connecting with their favorite stores – and learning about new ones – first on social media. In 2023, social commerce is expected to generate nearly $31 billion or 20% of global retail e-commerce sales.  Accenture believes social media will “sweep the world” by 2025, growing into a $1.2 trillion wave of change  and reach almost $3 trillion by 2026.  Businesses should focus on creating unique content per each social media audience, including new technology like AR and VR to drive engagement and provide instant access to customer service around the clock. “It’s word of mouth on steroids.” Sandie Hawkins, GM of TikTok in North America said about social commerce.
• In stores, personalize the experience for shoppers by allowing associates to access customer account details. 60% of consumers say they’ll become repeat customers after a personalized shopping experience. Also, make sure store inventories are accurate so that people don’t show up to purchase something that isn’t available. Experts expect BOPIS or buy online and pickup in the store will continue to be popular in 2023.  In fact, BOPIS globally is predicted to be a $703 billion market by 2027.
• Build up good reviews. People want to buy products and services they trust and as many as 80% of shoppers rely on reviews first.
• Make customer service a priority. Live agents or chatbots should be able to track shipments, process refunds and help find stock. Customer service will be critical in 2023 as 87% of consumers say they’ll leave brands that don’t help meet their needs. Since e-commerce and social commerce never close, make sure your agents are available 24/7, 365.
• Seriously consider sustainability and eco-conscious shopping. More than half of shoppers (52%) say they value sustainability more today than before the pandemic. So, consider investing in recyclable packaging materials, giving shoppers options to have all of their items shipped at once, and offering pre-owned items. Also consider aligning your business with nonprofits that improve lives and/or the environment.

As you look into the New Year, remember that customers want to be met whatever channel they’re on, whenever they’re on it. While omnichannel is your best strategy for 2023, also remember to invest in cybersecurity to keep the profits you’ve worked hard to earn.

The post 2023 Trends for Retail: Cybersecurity and Omnichannel Business<br/> <span class="kn-sub-title"><em>To thrive in the New Year, businesses need to meet customers everywhere, 24/7</em></span> appeared first on Red Maple.

The holidays are the biggest time of year for retailers and cybercriminals. From November through January, businesses on average earn about 20% of their annual sales, while cyberattacks like ransomware increase 30%, according to researchers. Last year, cybercrime cost the global economy $6.1 trillion. But this year, merchants will be safer than ever before. That’s because Red Maple’s security software Clever Division now gives merchants the option to not take any credit card information from their customers to make purchases. Not one digit. No data means thieves have nothing to steal, hack or breach.

“More and more merchants don’t want to see or even hear the credit card numbers from customers. It leaves them wide open to criminals who are working round-the-clock to steal information through employee theft, fraud, digital hacks and breaches. That’s why we created these new options for merchants in our Clever Division software,” said Patrick Hodo, Red Maple CTO. “When you don’t take or store someone’s financial information, no one can take it from you.”

Cybercriminals have been taking from plenty. Hackers have breached nearly every major business from Facebook to Walmart to the federal government and stolen trillions of personal records, according to HaveIbeenpwned.com.  (Check to see if your company, email or website has been hacked.)

“The Gold Standard is to take no credit card at all.”
– Patrick Hodo, Red Maple CTO

Clever Division is the most secure product on the market for business-to-business and business-to-consumer transactions. The software is used by small, local businesses to major international corporations including a national consumer chocolatier, a major football team, and a global outdoor clothing company.

The security software allows businesses to take orders online, by phone, email, text and fax. Your customer-service team can securely enter customers’ credit card numbers with two-factor entry using the most secure PCI platform available. In that case, your business would enter the first four digits and the last four digits of the card number, and then the customer would enter the middle four digits after receiving a secure link via text or email.

The revolutionary change is that Clever Division now can also put customers 100% in charge of their own information with two new options:

1. Dial in your card – When businesses take orders over the phone, customers can receive a phone call on their secondary line – while the merchant holds – and type in their own credit card numbers.
2. Click to pay – When merchants take orders, customers can receive a secure link via text or email that shows the invoice and allows them to enter in their own credit card numbers.

The customer information goes into a secure customer portal.  Once the numbers are verified with your processor, Clever Division delivers a secure token to complete the order.  Simultaneously, Clever Division scrambles the data and divides it among separate, secure vaults. The software protects companies from credit card theft because even if hackers were able to breach the system, they would only find incomplete meaningless data.

If businesses don’t accept credit card information, they no longer have to comply with Payment Card Industry (PCI) regulations to ensure the security of credit card transactions.

“The Gold Standard is to take no credit card at all,” said Hodo. “That’s the peace of mind Clever Division offers businesses and their customers.”

Hodo says the dial-in-your-card option adds extra security for salespeople working from home or on their cell phones.

“Salespeople can now be anywhere and still securely accept credit card information on their cell phones which they weren’t able to do before now,” says Hodo. “It also solves the problem of customers giving out their credit card information on business phone systems that record every call. Now, no one will ever hear or track the numbers. Not the salesperson, the business, or the phone recording.”

The secure customer portal also allows recurrent customers to check and pay invoices to accelerate accounts receivable so that businesses get paid more quickly.

Company Contact: Jennifer Robertson, jrobertson@redmaple.com or  830-280-0400

Media Contact: Diane White, Diane@DianeWhitePR.com or  918-770-3905

About Red Maple

Red Maple specializes in developing turnkey solutions that natively expand the capabilities of Dynamics 365 for Operations. Globally deployed by 500+ companies, Red Maple’s solutions support complex business processes for credit cards, commissions, recurring billing, revenue recognition, and more. The company’s Advanced Credit Cards for F&SCM and BC enables businesses to securely accept and process credit card payments using native integration without hidden costs. Using pre-integration with multiple processors and gateways, Red Maple provides an omni-channel experience with processing from native client, Retail (mPOS/ePOS) and integration with numerous e-commerce engines.

The post Red Maple’s NEW Clever Division options set THE GOLD STANDARD for credit card security<br/> <span class="kn-sub-title"><em>Customers click a link to pay and they’re done. Businesses never see the card number. </em></span> appeared first on Red Maple.

We may not be at war with Russia with our soldiers on the ground, but Russia has amplified its cyber warfare against America. In a recent Cybersecurity & Infrastructure Security Agency alert, the government is warning businesses and other organizations to take steps to reduce their risk of getting compromised and having “severe business degradation.”

“We encourage all organizations – regardless of size – to take steps now to improve their cybersecurity and safeguard their critical assets,” said the federal Cybersecurity & Infrastructure Security Agency to USA Today in March.

Since the Russian invasion of Ukraine, Fitch Ratings says cyberattacks on businesses and government agencies in the U.S. have increased by 1,885%. That’s not a typo. Attacks have surged 21% against retailers, 152% against educational institutions and 755% against government and healthcare.

More news broke in late March that election officials in nine states received phishing emails designed to steal credentials. The emails contained links to websites that asked for personal login information. The coordinated attacks would have given bad actors “sustained and undetected access” to the election systems, according to the FBI. The law enforcement agency expects the targets will continue or increase leading up to this November’s midterm elections.

Last year, cybercrime cost the world $6 trillion. Experts believe it will cost $10.5 trillion annually by the year 2022. If you haven’t already, it’s time to prepare for the worst.

“Cybercrime can ruin a company’s reputation, steal its customer and proprietary data and raid them financially with a few keystrokes. With the shocking increase in attacks in the last few months, businesses need to do everything possible to protect themselves, not just mitigate the damage after an attack. We created Red Maple software Clever Division so businesses can start playing offense,” said Patrick Hodo, CTO of Red Maple.

Worthless hacks

Statistics show cyberattacks hit half of all small to medium businesses. Sixty percent of those companies go out of business within six months of a breach. Red Maple’s solution Clever Division helps prevent major financial loss and business disruption by using two-factor authentication to collect and confirm credit card numbers without ever entering the entire number to a single database. That means if hackers break in, they won’t find complete credit card information. Yet the two-factor authentication system is designed to still make it easy for customers to buy goods and services online, by phone, email, and text. Cyberthieves are less likely to target a company’s website and database if they know Clever Division has scrambled, separated, and secured its customers’ valuable credit card information.

Employee theft

Red Maple’s software also prevents internal theft because employees can’t write down or otherwise obtain customers’ full credit card information to use or sell at a later time. That’s important to know because organizations lose up to 5% of their revenue from employee fraud and occupational abuse every year, according to the Association of Certified Fraud Examiners. Even worse, fraud case statistics show 59% of ex-employees admitted to stealing a company’s sensitive information before they left the job. That’s simply not possible to do when businesses use Clever Division software that separates and secures data.

The government is warning that cybercriminals are also using the war in Ukraine to get rich by defrauding the average American, your customers, with more malware, phishing attacks and outright scams. Experts predict scammers will intensify their efforts the longer the crisis continues.

Intelligence Analyst Allan Liska at the Recorded Future told grid news that “Cybercriminals take advantage of whatever situation is out there and whatever situation is in the news.”

Playing offense and defense

With the war and looming elections, businesses and even consumers need to be on high alert at work and home. NST experts offer this advice to help prevent attacks:

• Limit employee access to your data and information.
• Install surge protectors and uninterruptible power supplies.
• Patch operating systems and software regularly.
• Install and activate software and hardware firewalls.
• Encrypt sensitive business information
• Train your employees to guard against security threats.

The U.S. Cybersecurity Advisory recommends organizations take these steps in the event of a cyberattack:

• Containment: Immediately isolate affected systems.
• Secure Backups: Ensure your backup data is offline and secure. If possible, scan your backup data with an antivirus program to ensure it is free of malware.
• Conduct an investigation: Collect and review relevant logs, data and artifacts to analyze the nature and scope of the threat actor activity within the environment.
• Remediation: Consider soliciting support from a specialized cybersecurity firm to ensure that any bad actor is eradicated from the network and avoid residual issues that could result in follow-on exploit attempts.
• Report incidents to applicable regulators and law enforcement.   

Even with constant and increasing cyberattacks from Russia and elsewhere, businesses can protect themselves by putting the right systems in place and working quickly to mitigate the damage.

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Money Faster

The check is in the mail. Yeah, sure. A new study shows 93% of companies are paid late by customers. How late? The average payment is more than a week late creating a ripple effect of more work to figure out who hasn’t paid yet, trying to collect, reconciliation errors, and serious cash flow issues. The issue is so bad, studies show most businesses will write off 1.5% of their receivables annually. The pandemic has made it worse. Some companies are experiencing significant delays and non-payments because their B2B customers have lower sales or are closing down. That’s why automating accounts receivable is all the rage this year.

Accounts receivable automation is the process of making invoices and payments digital. It’s a matter of taking those outstanding bills that customers owe your business for goods and services, called accounts receivable (AR), and making the process simple and fast.

According to PYMNTS this month, 40% of firms still send out paper checks and use postal mail to make B2B payments.

By automating the process, you can invoice and collect payments from customers faster, which can save thousands of dollars if you are borrowing money against your receivables. It can also reduce and eliminate manual work and reduce labor costs. Paper-based invoices that are done manually cost U.S. businesses about $16 to $22 per invoice to process. It will also make your business more efficient and reduce mistakes from human error.

One company changing the game in accounts receivable automation is the software vendor Red Maple in Texas.  With its Advanced Credit Cards solution for Microsoft Dynamics 365 and Clever Division software, businesses upload invoices into a web-based portal, and the portal notifies the customer by email or text the bill is ready to pay. The customer can log in anytime at their convenience to pay the bill.

“The idea is when you want to accelerate your AR, you want to make it easy and convenient for customers to pay the invoices. With our software, you make the invoices available immediately and the customers can pay immediately,” says Patrick Hodo, CIO of Red Maple.

“The customer doesn’t have to call you on the phone. They can interact with your business any hour of the day, not just during operating hours. Your customers can use a credit card or bank account to pay their invoices anytime, and in the way they want.”

Red Maple is also one of the only software companies today offering order automation or order acceleration. Instead of calling a business, placing an order and giving your credit card number over the phone and getting an email receipt later that shows what you ordered, Red Maple’s order automation shows you a confirmation of your order before you pay. It also eliminates the need for customers to call and give credit card numbers over the phone.

“It’s like being in a fast-food drive-thru lane and seeing and validating what you ordered. Then, you have the ability to pay when the order is created,” says Hodo. “Our B2B customers really enjoy the ability to be able to interact, order and pay when they are ready. They can pay in any way they choose, at any time, with our easy-to-use processing portal.”

The acceleration processes can also send reminders to customers if their payments are overdue. Since customers can pay with any payment form, at any time, there are no excuses for late payments.

Research about companies that have implemented AR automation show 87% decreased processing times, 79% improved team efficiency and 75% reported superior customer experience. Also, 72% saved operational costs, 62% resolved invoices faster and 60% reported they were able to do more with fewer employees, according to PYMNTS.

When human mistakes are factored out, experts say AR automation also helps businesses manage multiple customers, significantly reduces overpayments and fraud, and makes it easier to optimize cash flow.

This year, experts predict that accounts receivable automation will skyrocket due to the demand for fast and secure processes that help businesses save time, reduce costs and improve their efficiency.

So, if you’re tired of waiting for the check in the mail, 2022 is the year to modernize your accounts receivable and accelerate your order processes.

Red Maple provides many Microsoft Dynamics solutions for retail and software to work help with merchant services and credit card processing solutions.

The post The 2022 game changer – Getting customers to pay faster with automation<br/> <span class="kn-sub-title"><em>Red Maple is saving businesses time, money by automating invoices and orders</em></span> appeared first on Red Maple.

You can’t click on any news story today without seeing online businesses around the world getting locked-up by ransomware and financially ruined by cybercriminals. From the Microsoft Server attacks in March to the SolarWinds Corporation breaches last year, strikes against e-commerce are at an all-time high. Online retailers are getting hit harder than any other industry.

Cyberattacks “increased significantly” during the pandemic, according to the Global Security Report. The reason – new and inexperienced retailers were forced to move online because of the pandemic, and their customers followed them.

While retailers make attractive targets for hackers, there are three steps you can take to increase business identity theft protection and to make your online store a harder target for thieves.

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As cybercrime soars during the pandemic, protect your company and your hard-won customer relationships.

Ask anyone, anywhere. Our top concern right now is battling viruses. Not just COVID-19. The pandemic has also created an outbreak of computer viruses – making cybersecurity a top priority for most businesses worldwide in 2021.

Trustwave’s Global Security Report says 24% of all cyberattacks targeted retailers more than any other industry. And all experts agree – if cybercrime threats are not handled quickly and efficiently, retailers will damage their precious relationships with customers.

In one of the scariest statistics out there, CyberCrime Magazine says cybercrime will cost the world $10.5 trillion every year by 2025.

Last year, the pandemic forced most small and medium brick-and-mortar retailers to move online. In fact, the lockdowns in 2020 spurred online retail growth by 35%. The news site Vox calls it “The year shopping changed forever.”

While the pandemic accelerated the way businesses used technology, it also exposed retailers to cybercrime at unprecedented levels. Per the World Economic Forum’s Global Risk Report 2021, cyberattacks are now relentlessly targeting businesses with fake websites, phishing, malicious emails, ransomware, and breaching customer credentials.

Reports of cyberattacks to the FBI’s Internet Crime Complaint Center have quadrupled since the beginning of the pandemic. “Cyber actors exploit vulnerabilities in these systems to steal sensitive information, target individuals and businesses performing financial transactions, and engage in extortion,” said the Federal Bureau of Investigations.

More attacks are coming. That’s because 84% of organizations say they’ll continue to allow remote work even after stay-at-home orders are lifted, and the number of active internet users will continue to increase more than the 59% of the world’s population today.

Cyberattacks have skyrocketed in recent months. Russian hackers targeted the IT infrastructure management software vendor SolarWinds, infecting customers, federal agencies, security companies and other businesses. In March 2021, more than 60,000 businesses and organizations were hacked by a Chinese cyber-espionage unit exploiting flaws in the Microsoft Exchange Server. The hacks gave the attackers total remote control over the affected systems.

Ransomware is the fastest-growing cybercrime in 2021. Data shows companies are hit with ransomware every 40 seconds.

Also, nearly half of all small and medium businesses fell victim to ransomware attacks last year, and about 75% of them had to pay up.

One in five businesses that paid the ransom never got their files back.

Some of the ransomware attacks have been fatal. Last year, hackers disabled the Düsseldorf University Hospital’s computers, so they could not give a patient life-saving treatment.

Businesses must take precautions to prevent and survive the endless waves of cybercrime. If they don’t, experts predict it will get worse. And credit card payment security should be a priority.

Here are your five best weapons against breaches and ransomware

1. Protect yourself and your customers by not storing their data

With the increase of eCommerce, retailers have been processing and storing more customer data online. That’s putting a target on the information for hackers looking to steal customer credentials and sell it on the dark web.

“Don’t store customer personal data like their passwords, dates of birth and credit card numbers. It’s that simple to stop breaches and hacks,” says Jennifer Robertson, CEO of RedMaple.com. “Instead, consider technology like StagedPay (now Clever Division) that makes it virtually impossible to steal data because it’s locked up and stored separately in different vaults. Even if a hacker breached one vault, they still wouldn’t have complete data to commit fraud.”

StagedPay (now Clever Division) allows businesses to take orders on the phone, online or in-person and not worry about cybercriminals.

It’s even more important today to not expose sensitive data when studies show at least 51% of shoppers use the same passwords for work and personal accounts. Even 57% of those who have been scammed in phishing attacks haven’t changed their passwords. When that happens, hackers will breach businesses, steal customer credentials, and buy products with them on other websites (in a process called credential stuffing), multiplying the fraud.

2. Regularly update your software and operating systems

One reason the recent Microsoft Exchange Server attack has been so successful is that hackers exploited four security holds in the system. Once Microsoft discovered the unpatched servers, it issued updates. Those updates are now protecting businesses and organizations worldwide.

Updates not only include software patches, they can also fix and remove other computer bugs and even add new security features. Ultimately, updating your software and operating systems will help keep out hackers.

3. Perform regular backups

Your best weapon against the most prolific cybercrime against retailers – ransomware – is to make regular, reliable backups of your data and computer. Criminals will lockout business owners from being able to use their files. To restore the data, thieves will extort money from the user. Having a good backup on a separate drive can thwart cybercriminals by allowing you to restore your business data at a point in time before your computer was infected.

Make sure you have a copy of your business most critical information. Think about what you’d need to run your operation if your drives were lost or stolen. Experts advise you backup important files at minimum once a week, but preferably once a day. Also remember to test your copied data to make sure it works and fully restores the information.

For your e-Commerce site, select a web hosting service that provides automatic and verified backups so that you can restore your site if it’s attacked and find a secure online payment gateway.

4. Install a firewall

Firewalls will protect your business from cyberthreats by acting as a barrier between your internal business network and the internet. The firewall blocks external users from accessing your private business accounts.

Potent firewalls will also inspect traffic in and out of the network and look for worms, spam and viruses that may impact your network.

5. Ensure PCI DSS Compliance

The PCI Security Standards Council® is an organization that sets security requirements for all companies that process, store, and transmit credit card information. The standards help businesses prevent, detect, and respond to security incidents. Any e-Commerce retailer should comply with the data security standards to protect their business and customers and provide a secure online payment gateway.

Some of the requirements include properly protecting passwords, protecting cardholder data, encrypting data, using anti-viral software and routinely scanning and testing for vulnerabilities, according to Digital Guardian.

All of Red Maple’s solutions from (now Clever Division) to Advanced Credit Cards for F&SCM meet PCI compliance security requirements

In 2021 and beyond, businesses will put their entire future at risk if they don’t make fighting cybercrime their top priority. That’s because

TalkRetail estimates the cost of a cyberattack to be more than $5 million for more than a quarter (27%) of businesses.

Experts agree that more people shopping online and more employees working from home make retail more of a target for cyberattacks this year than ever before.

The post 5 Weapons Against Data Breaches and Ransomware appeared first on Red Maple.

A Microsoft Dynamics solution that reduces the risk of fraud and theft

With credit card fraud at record levels because of the pandemic, Red Maple offers a safe, effective solution: Advanced Credit Cards for F&SCM, a Microsoft Dynamics credit card processing extension that securely accepts and processes credit card payments. It is designed to combat payment fraud, which is a billion-dollar business, and growing. Fraud losses cost banks, merchants, and cardholders $16.9 billion in 2019, up 15% from the year before, and the highest level since 2013, according to Javelin Strategy & Research.

“With the Coronavirus crisis, more people than ever are online shopping and fraudsters are taking advantage. We’re here to help businesses protect themselves and their customers in retail, e-commerce and call center environments,” said Patrick Hodo, CIO of Red Maple.

Integrates with Dynamics 365 for Finance & Supply Chain Management

Advanced Credit Cards for F&SCM provides comprehensive credit card processing functionality to companies around the world using Microsoft Dynamics 365 for Finance & Supply Chain Management | AX. With Advanced Credit Cards for F&SCM, you can enjoy more efficient order fulfillment processes without sacrificing customer service. It also enables you to securely accept and process credit card payments and complete merchant card processing in retail, e-commerce, and call center environments. Pre-integration with 16+ global credit card processing companies makes it a true, end–to–end credit card solution.

Did you know? Online sellers will lose $130 billion to payment fraud between 2018 and 2023 – Juniper Research

Secure Payment Transactions

Red Maple’s Advanced Credit Card extension for MS Dynamics ensures credit card data is secure during the storage and transmission by including application encryption out of the box.

• Restricts all users from seeing sensitive credit card data with StagedPay
• Meets PCI compliance security requirements for applications processing credit card payments
• Options for tokenization and hosted payment when offered by the processor

Online payment fraud costs global businesses 1.8% of revenue

Support for Tokenization & Profiles

Red Maple’s secure credit card payment extension provides the ability to store sensitive cardholder information with card processing companies that support tokenization or profiles. This proprietary functionality eliminates the risk and liability of storing sensitive information locally. Instead, companies can use Advanced Credit Cards for F&SCM to process transactions using a “token” or profile securely. This simple configuration means customers can feel more secure and companies can easily meet their PCI requirements.

For every $1 of fraud from chargebacks, e-commerce businesses lose an extra $2.94

Increase Efficiency & Reduce Administration

Advanced Credit Cards for Dynamics 365 makes order fulfillment and payment of invoices more efficient through features designed for the enterprise client. Companies can do the following:

• Receive credit card payments in customer payment journals
• Capture funds on picking list, packing slip or invoice
• Reduce administration with automatic authorizations that renew when previous authorizations have expired
• Assign users to terminals for easy reconciliation of transactions

Fraud also impacts customer loyalty because they often blame the seller

Handle Complex Transactions

Advanced Credit Card’s enhanced functionality supports numerous business and merchant card processing scenarios including:

• Multiple cards and transactions per sales order
• Purchase level 2 and 3 cards
• Gift card processing and support for returns and project transactions
• Card Verification Data (CVD) for secure processing
• E-commerce, retail and direct (MOPO) industries for reduced transaction rates

For more information on Advanced Credit Cards for F&SCM and Red Maple’s other services and solutions, click here or email info@redmaple.com

Click here to get five tips to prevent online fraud and theft.

The post Welcome to Red Maple Advanced Credit Cards for F&SCM (Formerly F&O) appeared first on Red Maple.

Finding a good credit card processor is a lot like buying a car. You need to check out the equipment and the services offered, haggle over pricing, and hope the salesperson has not hidden fees in your payments. While it may sound complicated, it can be simple if you know how to follow the money. We will show you how to do that to find the best credit card processor for your business.

Follow the money

If you want your customers to be able to pay with a credit card or Apple Pay, PayPal, etc., you have to partner with a credit card processing company. Processors are the go-between for your bank and your customers. With every swipe of the card, your business has to pay three fees: an interchange, an assessment and processing.

1. Interchange fee. This is paid to the bank that issued the customer the credit card. This fee is a fixed cost determined by banks and cannot be negotiated. No matter which processor your business uses, the interchange fee will stay the same.
2. Assessment fee. The business pays this to the card brand, such as Visa, MasterCard, American Express, etc. This fee is also non-negotiable and remains the same across the board for all processors.
3. Processor fees. Any costs above the interchange and assessment fees are charged by the processor. This markup is where processors make money. It’s the only cost that is different among processors. Your goal is to pay the lowest processing markup, while still getting good service.

Pricing

Processors can charge businesses with either bundled pricing or price-through pricing. Bundled pricing is just what it sounds like. Processors combine the interchange fee, the assessment fee, their surcharges, and markups in bundled pricing. That means you can’t tell what you’re paying for. It’s a way for processors to hide fees.

This kind of pricing also allows the processor to charge businesses whatever it wants for different types of transactions. It can use what is called “tiered pricing” and set its own rates for qualified, mid-qualified and non-qualified transactions. That’s a red flag because the processor also decides how each business transaction is rated and charged. Thus, the processor can increase the business’s prices without increasing rates.

The bundling pricing method also prevents businesses from comparing rates. Even if processors quote the same rates, one processor may route certain transactions to its lowest qualified or most expensive rate, that another processor would route to its highest non-qualified rate. Bundling usually results in higher, hidden, and inconsistent costs.

Bundling pricing is also called “flat-rate pricing.” That means the processor charges one flat rate for all transactions types instead of routing transactions into qualified, mid-qualified and qualified rates. While flat-rate pricing may sound like a good deal, it’s not transparent and often costs more. Once again, the details are bundled so you can’t learn the exact charges and don’t know how much of your costs are profit.

Instead, seek a more transparent processor that uses pass-through pricing. Pass-through pricing fully discloses each fee in detail including how the processor’s rate and fee remains the same for all transactions, whether it’s a rewards card, a swiped card, a commercial card, or any other kind.

Overall, pass-through pricing is less expensive, reveals markups and surcharges, is transparent, and allows for interchange optimization, which ensures most of the transactions process at the lowest rate.

Key Takeaways

• Find the processor with the lowest markup in fees and that offers the greatest value.
• Choose a processor that is transparent and uses pass-through pricing which lists the interchange fee, assessment fee, the processor’s markup, and interchange optimization.
• With bundling or flat-rate pricing, processors can offer businesses lower rates, then increase their costs later by routing some of their credit card transactions to the most expensive rates. Bundled pricing is almost always more expensive.

The bottom line is that what and how you’re charged by the processor is a big factor in choosing the best provider for your business. But it’s not the only factor. You need to choose a processor that matches your business goals and budget. Some processors specialize in both B2B and B2C payments including ACH, SEPA, etc. Also, if you have global shoppers, you want to choose a processor that can offer your shoppers a local checkout experience in the language, currency, and payment type the customer wants to check out in. Also, for global merchants, make sure the processor can route transactions locally to eliminate high cross border and FX fees. Others offer multiple ways for customers to pay with omnichannel solutions, and still, others may focus on point of sale (POS) transactions or E-commerce. The methods you need will depend on the size of your business, your customers’ needs, B2B relationships and other factors. Once you determine your needs, you can search for a credit card processor that offers those payments and channels

Tips to lower processing fees

• Get at least three quotes with only pass-through pricing. Get it in writing that details every rate and fee. Read and understand the contract. You want to make sure the assessment and interchange fees are at cost and see every transaction fee and markup you will be charged upfront. To learn about current assessment and interchange fees, visit brand card websites like Visa.
• Look for undisclosed fees like monthly fees, payment gateway fees, PCI compliance or non-compliance fees, set up fees, batch fees and chargeback fees.
• Ask for a month-to-month contract because other contracts can last up to three years and be expensive to get out of. Refuse to pay their cancellation fees.
• Require that you get your refund fees back. When a business issues a credit card refund, it is supposed to get a credit from the issuing bank for part of the interchange fee. Many processors will try to keep the credit instead of returning it to the business.
• Demand interchange optimization and that the transaction rates never increase. Also get that in writing.
• Learn about the cost of the processing equipment. And vet any free offers. The offers may require you sign a long contract or pay maintenance fees. Also, buy your equipment, do not lease it. If you lease a credit card machine, you’ll end up overpaying in the long run and won’t own it. Today, you can buy a terminal with contactless payments for a few hundred dollars.
• Learn if equipment is compatible. If you change processors down the road, you want to know that the credit card machines, gateways and POS software still work.
• Scrutinize your statements routinely for rising fees and rates. Even if it’s in writing that rates won’t rise, keep the processors honest by checking your statements for added charges.

Another big factor to consider is customer support. You can end up losing business if there are a lot of technical difficulties and poor service. Find out if support is available 24/7.

Fraud prevention and security should also be top of mind for merchants. All businesses that handle credit cardholder information must be PCI compliant. Systems need to be secure to protect customers’ personal data. The PCI Security Standards Council, which works to enhance global payment account data security, offers free resources for businesses on its website.

The CardConnect and Red Maple partnership offers innovative security features such as point-to-point encryption and tokenization that allows businesses to protect cardholder data for the ultimate data breach protection. Those features also allow merchants to reduce the administrative time and costs associated with maintaining PCI compliance. Learn how it works here.

Red Maple carefully tracks the trends in cybersecurity and cybercrime to protect retailers. In the world of credit card processing, Red Maple owners say the best way companies can protect online data is by using two-factor authentication. That is a “security process in which the user provides two different authentication factors to better protect both the user’s credentials and resources the user can access.”

For merchants, two-factor authentication reduces fraud because the cardholder must be who they claim in order to complete the transaction, and it reduces the chances of chargebacks.

Red Maple also created StagedPay, which offers a breakthrough solution for retailers to fight online theft and fraud and offers unprecedented protection. StagedPay enhances two-factor authentication and takes it to the next level. Not only are two methods used to enter the credit card, but the card number is used as a third means of verification.

Red Maple has two key products: StagedPay Card Not Present and StagedPay eCommerce which protect customer information by storing and locking-up credit card information in different locations. Find out more at www.stagedpay.com

The post If you want the best credit card processing solution follow the money appeared first on Red Maple.

Why cybersecurity is more important now than ever before

While you’re trying to protect your family and your employees from COVID-19, cybercriminals could be trying to infect your computer with malware that steals your personal information and money. The scammers are also hawking fake cures, bogus charities and false promises for stimulus payments. It’s an epidemic of fraud. Top security experts say criminals are preying on our sympathy, fears and isolation.

“Because cybercrime is up even more during this pandemic, more companies are vulnerable,” said Jennifer Robertson, CEO of Red Maple, “That means we need to be even more vigilant with online security so that privacy doesn’t become a casualty of the virus.”

During this crisis, more companies have their teams working remotely. Most of us are sheltered at home without a support network and have more time to surf online as well. We’re a captive audience for cybercrime. No one is immune.

The numbers are alarming. Check Point Research reports more than 51,000 coronavirus-related domains have been registered since the beginning of the year and 9% of them are malicious or “suspicious and under investigation.”

Complaints about the websites have surged in recent weeks. The Federal Trade Commission (FTC) says in the first week of April 2020, coronavirus-related reports topped 18,235. In those complaints, consumers reported losing $13.4 million, or about $600 per person. There are so many scams happening now, the FTC created the FTC Bingo game, listing the ways people can get swindled.

Here are the top seven schemes and how you can beat them:

1. Phishing emails and texts

Phishing emails and texts include links to legitimate-looking agencies that ask for sensitive information like passwords and credit card numbers. Clicking on the links can prompt malware to download that steals web browsing data and tracks keystrokes.

Simply click on the example on the left where phishers pretend to be with the World Health Organization.

What you can do: Experts say you should keep security software up to date on your computer and cell phone. Set up your accounts to use multi-factor authentication. Also use a password manager to auto-fill credentials for true websites and block sites that look similar but are fraudulent. Also, don’t click links or download attachments from questionable sources. Instead, go directly to the agency or organization.

2. Fake cures and tests

Websites are peddling fake treatments such as essential oils, teas and colloidal silver. In Southern California last month, FBI agents arrested an actor after he claimed he developed a coronavirus prevention pill, then delivered the phony treatment to undercover agents. In Georgia this month, FBI agents arrested a man for allegedly soliciting and receiving kickbacks from testing companies in exchange for referring people for Covid-19 tests they didn’t need.

What you can do: Just say no. Don’t respond to any unsolicited emails, texts or calls. If you want the latest news on treatments, visit credible government sites. If you have medical questions, call your doctor. If you see fraud, please report it to the FDA.

3. Fake charities and GoFundMe pages

Emails and social media posts are asking for donations to help coronavirus victims and their families. But some of the charities and GoFundMe pages are fake. The con artists try to fool you by using pictures and stories of actual victims. Worst of all, your money will go to scammers and not the people who really need the help.

What you can do: If you want to contribute to a charity, go directly to their website and give. Only donate to those you trust. Verify the charity first through Guide Star, CharityWatch, Give.org and Charity Navigator.

Look for clues the sites or emails are bogus. They will often have misspelled words and poor grammar. The charity scams will use URLs that are similar to legitimate organizations to trick you. So, read the URLs carefully and keep in mind that most authentic charity sites will end in .org instead of .com. Finally, if anyone asks for payment in wire transfers or gift cards, it’s probably a con.

4. Coronavirus spying apps

While Google and Apple are making news about a new framework that allow cell phones to sound an alert if someone nearby has coronavirus, scammers are getting in the game. They’ve created apps with similar names that take control of your devices. People using the malicious apps think they are tracking the virus, but the apps are actually accessing the device’s photos, contacts, files, location and camera. The camera access allows the attackers to take photos and record videos and audio, according to the mobile company Lookout.

In all, Check Point Research has discovered more than 16 malicious apps that promise to protect people from the virus, but actually steal banking credentials.

What you can do: Only download apps from official app stores, such as Google Play. Do not download apps from third parties. When unsure about an app, seek advice from reputable sites. Also check to see if the apps have been verified and reviewed by consumers.

5. The no-delivery scam

Online sellers claim to have cleaning products like hand sanitizers and medical supplies, but once you place an order, they never deliver. The sites use tricks like ‘limited time deals’ to get you to buy quickly and order more, according to Scam Tracker reports.

What you can do: The Better Business Bureau says phony online stores are on the rise, especially for critical items like face masks. But don’t bite. Not only will they take your money, the sites can also steal your credit card information. Only purchase from established retailers or local businesses that you know and trust.

6. Fake work-at-home schemes

Con artists are preying on the desperation of people who have lost their jobs with promises they can work from home and make a lot of money. What they’re really after is your money. They’ll try to get you to pay for training and supplies. But there’s no job.

What you can do: The (FTC) says you should never pay money to earn money. Also, don’t share any personal information such as your social security number until you’ve done your research. Search online for the name of the business and the words “complaint” and “scam.”

7. Government stimulus check scam

The FBI is warning people that scammers may call and ask for financial or personal information in order to get the federal coronavirus stimulus check. Other fraudsters are calling people asking for a $50 processing fee.

What you can do: The IRS says it won’t contact anyone about the checks. The checks will be mailed or deposited directly into accounts. If you have questions about the check, go directly to the Internal Revenue Service website.

When it comes to cybersecurity, Check Point Research says attacks related to COVID-19 are on the rise. In fact, there’s an alarming 2,600 attacks every day. Businesses with poor security practices are getting hit the hardest. The most popular video conferencing platform is now under investigation for lax security and breached personal data. Just when we need it the most, many companies are failing to protect us. The New York Times has called the pandemic an excuse for companies “to seek the rollback of the modest privacy protections that exist.”

Long before the crisis, we at Red Maple have made it our mission to fight online crime and fraud. Our solution is called StagedPay. The program takes security to a new level. With StagedPay, merchants never get a customer’s entire credit card number, so even if the business is hacked, criminals can’t use the information. The customer keeps full control by entering account numbers into a secure site that requires two-step authentication and verification.

“StagedPay eliminates the risk of hackers crippling companies by stealing private information because the credit card numbers simply won’t be there. Likewise, it will also prevent employee fraud and theft,” said Patrick Hodo, CIO of Red Maple.

To learn more about StagedPay software for small, medium and large merchants, visit StagedPay.com.

The post The coronavirus creates outbreak of scams and malware appeared first on Red Maple.

A user’s guide to Microsoft Dynamics 365 for workflow and secure credit card processing

The global pandemic has drastically changed the way most companies do business. Now more than ever, with nearly everyone working remotely from home, we are all relying even more on technology to get the job done.

Whether you run a small business or are part of a larger corporation, a strong CRM (customer relationship management) application and an ERP (enterprise resource planning) application can provide you with powerful tools to stay connected and productive. At Red Maple, we recommend Microsoft Dynamics 365 as a solution. This cloud-based business applications’ platform offers both tools for business owners.

We want to educate you about these applications, how they work and how they can benefit you.

PRODUCT HISTORY: Microsoft released this application in November 2016 as part of its Microsoft Dynamics line. Microsoft offers Dynamics 365 in two editions: Business Edition for small and medium sized enterprises (SMEs or SMBs); and the Enterprise Edition for medium to large organizations.

The Business Edition includes the Financials Application, which is based on the project code ‘Madeira’. The Enterprise Edition included Dynamics CRM applications (field service, sales, project service automation, and customer service) and the Microsoft Power Apps as well as Microsoft’s premier ERP product, known as Dynamics 365 for Operations.

Then on July 1, 2017, Microsoft repackaged the Dynamics 365 line. The CRM applications are now called the Customer Engagement Plan. The ERP application is now called Microsoft Dynamics 365 for Finance & Supply Chain Management. This is part of the Unified Operations Plan, which also includes the Dynamics 365 for Talent and Dynamics 365 for Retail. Together, they form the Dynamics 365 Plan.

BENEFITS OF MICROSOFT DYNAMICS 365

Better Connectivity: Microsoft Dynamics 365 offers some incredible benefits to companies. This cloud-based product allows multiple departments from Marketing and Sales to Operations and Customer Relations to connect. It provides all teams with access to the data in real time, which makes them more productive and able to make decisions quickly and effectively.

Shorter Sales Cycles: By providing sales and marketing teams with access to real time information, you are able to shorten the sales cycle. All teams within the company are able to customize presentations and pitches more quickly and creatively. In turn this can help them close deals more quickly, which can help increase the company’s bottom line

Better Customer Engagement: As a cloud-based system, Microsoft Dynamics 365 allows companies to improve its customer engagement processes and improves collaboration among departments.

SECURE CREDIT CARD PROCESSING

This is one of the key benefits that Microsoft Dynamics 365 offers and one we at Red Maple place a lot of importance on with our customers. Here are some of the key security benefits to using this application as it relates to credit card processing.

1. Full integration with credit card information and processing are included in the software.
2. Companies will also have the ability to seamlessly tokenize card information so the data isn’t stored (or even encrypted) in the database
3. Microsoft Dynamics 365 offers companies the capability with some processors to automatically update card information for expiration dates and other vital information.
4. Companies can provide two-factor authentication. This is key in protecting companies and their customers from fraud in the event of a cyberattack.
5. Level three data can lower credit card rates because it is sending more information to verify the transaction and reduce the risk of fraud.

Using Microsoft Dynamics 365 can also help companies of all sizes provide secure credit card processing.

• Since D365 is hosted in Azure, you have the protection of the infrastructure of Azure.
• Azure infrastructure should reduce the risk of any “man in the middle” attacks, thus increasing security.
• D365 eliminates users having access to the database, protecting companies from fraud.

EASY TO UPGRADE

For companies who are upgrading from Microsoft AX to 365, the process should run smoothly. If a company does not change the platform or processor, then thy can easily migrate the tokens.

RED MAPLE CAN HELP

Whether you are using Microsoft Dynamics AX/Dynamics 365 for Finance & Supply Chain Management or Microsoft Dynamics AX | Dynamics 365 for Operations, Red Maple has the tools and programs necessary to help provide increased functionality so you can be even more productive and responsive to clients’ needs. Here are some of the ways Red Maple’s products can help improve your experience for your employees and your customers.

MICROSOFT DYNAMICS AX/DYNAMICS 365 FOR Finance & Supply Chain Management (Formerly Finance & Operations)

Red Maple Advanced Credit Cards for F&SCM provides comprehensive credit card functionality to companies around the world. Our products enable companies using Microsoft Dynamics AX/Dynamics 365 for Finance & Supply Chain Management to securely accept and process credit card payments.

Our software is designed to support the credit card processing needs for Retail, E-Commerce and Call Centers. We have added pre-integration with 16-plus global credit card processors and created an end-to-end credit card solution for sophisticated corporations looking to increase efficiency in the order fulfillment process while offering the best customer service.

This application offers one of the most powerful solutions in the world, but your company may need a bit more functionality in areas that are important to your business. Red Maple has created a line of products that provide advanced functionality to enhance the experience of using Microsoft Dynamics AX | Dynamics 365 for Operations. From credit card functionality to commissions to workflow, our products enhance the already powerful functionality to provide additional solutions.

Click here to find out more about how Red Maple can help you get the most out of your Microsoft Dynamics 365 products.

The post Keeping your Business Flowing during a Global Pandemic appeared first on Red Maple.

In this age of almost daily cybercrime incidents and data breaches, companies across the United States and around the globe are continually searching for ways to keep from becoming a victim. Businesses are looking for best practices and processes to help protect their data and their customers’ valuable information. In the world of credit card processing, one way that companies can protect online data is by using two-factor authentication.

Two-factor authentication is also referred to as two-step verification and is defined as a “security process in which the user provides two different authentication factors to better protect both the user’s credentials and resources the user can access.” Two-factor authentication provides a higher level of assurance than the authentication methods that depend one factor of authentication.

How Two-Factor Authentication Works

The way it works is simple – two-factor authentication requires two separate means of authentication to confirm an activity. For example, chances are you are familiar with how an ATM operates. When you use an ATM to get money or make a deposit, that ATM also uses the two-factor authentication method. First – you must have the bank card and second – you also need a PIN number to be able to use the machine and retrieve money from your account.

Examples of Two-Factor Authentication

• Changing Online Passwords
• Credit Card CVC or CVV Codes

Other examples are ones that most of us encounter on in our daily lives.

Online Accounts

When you have an account online, you typically need an email and a password to access that account. But if you forget your password or need to change it, the process is a little more difficult. Typically, the process to reset the email requires that the site send you an email to validate the password change and for you to be able to access the online account.

Credit Cards

When you use a credit card for an online or telephone purchase, you often have to provide the CVC or CVV code to complete a purchase when it comes to using your credit cards. This code is located on the front of the card. By requiring people to provide the CVC or CVV code, it adds a layer of security that the person has the credit card with them.

Cybercrime Increases Every Year

Cybercrime continues to grow every year. According to Jupiter Research, cybercrime will cost U.S. businesses more than $2 billion dollars in 2019 alone and that number is expected to rise by the end of 2020. Worldwide, that number will top $6 trillion in 2019. In fact, experts say hackers target a business every 14 seconds. The average cost to a company is $2.4 million. These statistics can be frightening to many companies who are concerned about protecting their company and their customers’ information.

These statistics are why there is an increasing need for two-party authentication. The main reason is that access to common items such as usernames, email addresses and even credit card numbers are easier to obtain than ever before. With two-factor authentication, the requirement to validate that a person is who they claim to be lessens the risk of theft to all parties involved.

Typically, most criminals who want to steal information actors do not have access to both means of credit card verification. While two factor authentication is not foolproof, it does provide an extra barrier to the criminal. Most cybercriminals are searching for the easiest target and will not try to determine the second factor and move on to a different victim.

For merchants, two-factor authentication provides two benefits. First, it provides a reduction in fraud, as the card holder must be who he or she says they are in order to complete the transaction. Second, two-factor authentication not only gives the consumer a confidence level that the company is taking their security seriously, it also reduces the chances of chargebacks from the consumer.

Red Maple Offers a New Solution with StagedPay.

At Red Maple, we carefully track the trends in cybersecurity and cybercrime. We work with hundreds of retailers around the world so protecting our clients is a top priority. That is why we created StagedPay, which offers a breakthrough solution for retailers to fight online theft and fraud and offers unprecedented protection. StagedPay enhances two-factor authentication and takes it to the next level. Not only are two methods used to enter the credit card, but the card number is used as a third means of verification.

How StagedPay Works

StagedPay is a hosted credit card solution that uses two-factor authentication to allow merchants to process secure payment transactions. StagedPay works like a combination lock by allowing merchants to accept and process credit cards using only part of the card number. It requires multiple keys to authenticate, verify, and open the purchasing vault. To unlock the vault and complete the purchase, the customer must enter the rest of the card numbers on a secure, StagedPay site via text, email or phone. The merchant is notified when the order is authorized and complete.

StagedPay Can Protect Your Customers’ Private Data

This two-step process means the merchant never collects the full credit card number, so it is not vulnerable in the event of a data breach. StagedPay also helps prevent criminals from using stolen credit card numbers. The customer must provide an email or phone number associated with the credit card to verify and complete the transaction. StagedPay also allows the credit card information to be tokenized and inserted into a company’s ERP system to be re-used securely for future transactions.

StagedPay Works for A Variety of Companies

StagedPay Card Not Present and StagedPay eCommerce work with small, medium and large merchant payment systems already in place. The program also ensures businesses maintains PCI compliance. For medium and large businesses, StagedPay can eliminate SAQ audits and the cost of PCI compliance as it requires more information from the consumer than card verification data and address verification for authentication.

The post Two-Factor Authentication: Protecting Your Customers Data in this Era of Cybercrime appeared first on Red Maple.

Here at Red Maple, we are always looking for the best products and services for our Microsoft clients using Microsoft Dynamics AX and Microsoft Dynamics 365 for Operations. That is why we are excited to announce that we have partnered with CardConnect to provide you with a fully integrated payment processing solution. This new offering will allow you to streamline your internal business operations, simplify the PCI compliance process and enhance the overall payment experience for both you and your customers. Keep reading to learn more about the many benefits of this new partnership.

Improved Business Operations

Integrating payments into your existing business management software will quickly transform the platform into a true single source solution. The CardConnect integration will enable you to easily accept payments and have them automatically funnel into Red Maple’s system, meaning you no longer have to spend time manually reconciling invoices and entering transactions into multiple platforms.

Top-Notch Data Security

As cyber security threats continue to rise, protecting your business against hackers and data breaches has never been more important and continues to be a top priority for all of us at Red Maple. By adding CardConnect as a partner, we are able to offer even more safeguards for credit card security. This partnership offers innovative security features such as point-to-point encryption and tokenization that will allow you to protect sensitive cardholder data for the ultimate data breach protection. These features will also allow you to reduce the administrative time and costs associated with maintaining PCI compliance (more on that below).

Reporting and Transaction Management

CardConnect offers a powerful reporting portal that serves as a one-stop shop for managing your credit card transactions, drilling into transaction details, performing actions like voids and refunds, and pulling real-time reports. It’s even accessible from both a desktop app and mobile app, so transactions can be managed from anywhere. If you have multiple locations, you can easily manage all of them from one login for a seamless experience.

Interchange Optimization

An interchange rate is the base fee that credit card companies charge merchants to accept credit card payments. Interchange fees cover the costs and risks associated with processing payments, like protection from fraud. CardConnect aggressively manages these interchange rates and have built their technology to automatically include Level 2 and Level 3 data with every transaction, meaning you qualify for the lowest possible rate each time you process a payment.

One key benefit of Red Maple’s partnership with CardConnect is helping our Microsoft Dynamics AX and Microsoft Dynamics 365 for Operations clients achieve and maintain PCI compliance.

PCI Compliance: What It Is and Why It Matters

PCI compliance is all about doing what is right for your customers and maintaining their trust. Any good business wants to keep its systems secure and safeguard customer payment information. However, the process and standards for keeping this sensitive data safe continues to become increasingly complex and require more resources. Here is more information on PCI compliance and why it is so important for businesses to be compliant.

What is PCI Compliance ?

Any company that processes, stores or transmits payment cardholder data must adhere to a set of standards known as PCI DSS – the Payment Card Industry Data Security Standard.

Cardholder data refers to the personally identifiable information (PII) associated with the owner of a debit, credit or prepaid payment card. PCI compliance is how the Payment Card Industry Security Standards Council (PCI SSC) ensures merchants handle cardholder data in a secure environment.

What steps must every merchant take to meet PCI compliance?

• There are 12 categories of PCI DSS requirements that all merchants must meet to be considered compliant or they risk financial penalties imposed by the card brands.
• These categories provide a framework comprised of more than 275 questions and requirements.
• They are dependent upon transaction volume as well as the role each party plays in the transaction process.
• The 12 categories range from encrypting the transmission of cardholder data across open, public networks to assigning a unique ID to each person with computer access.

What are the risks of not being PCI compliant?

PCI DSS is a set of standards, not laws, but almost every state has enacted legislation requiring merchants to notify their customers of security breaches. Current state and federal privacy regulations forbid merchants from storing unencrypted cardholder data, PIN numbers as well as other PII.

Merchants who do not comply with PCI standards risk being subject to costly consequences that include fines, legal fees, card replacement costs, forensic audits, decreases in stock equity as well as damage to your company’s reputation and loss of business.

How do third-party payment processors help merchants reach PCI compliance?

Payment processors can help merchants simplify ongoing compliance needs and ease their concerns knowing they’re meeting all 12 requirements. Hackers are becoming smarter and more relentless every day. A third-party processor can reduce a merchant’s risk of exposure and serve as an ongoing security consultant. Processors can identify system vulnerabilities that could be targeted by cyber criminals seeking access to a merchant’s private network. They should also have expert knowledge on the latest compliance rules, as well as a pulse on new and customizable technologies that can decrease or remove a merchant’s system from the scope of PCI compliance.

Here at Red Maple, we are always looking for ways to help your company. We are pleased to continue offering industry-leading payment technology through our partnership with CardConnect. With solutions including their patented tokenization and PCI-validated point-to-point encryption (P2PE), CardConnect ensures that your data is protected and your PCI compliance is better managed. To learn more about this fully integrated solution, or sign up, click here.

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