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Faster Checkouts, Fewer Errors, Happier Customers — How a National Auto Parts Retailer Transformed POS and Payments with Red Maple.

July 22, 2025

Key Takeaway

Get your teams involved early, and leverage Red Maple’s deep knowledge of Dynamics. The more you align your workflows, the bigger the payoff.

Client Profile

National Auto Parts Retailer

A leading North American retailer, specializing in aftermarket parts and accessories for trucks, Jeeps, and SUVs, operates over 90 locations and a growing e-commerce platform. They serve a diverse customer base—including walk-in shoppers, online buyers, and commercial accounts such as off-road enthusiasts, customization professionals, and repair shops.

The Challenge

Microsoft Dynamics 365 Finance & Supply Chain Management powers their operations, but legacy payment and sales workflows left major gaps in efficiency, accuracy, and compliance. The retailer faced critical friction points in its point-of-sale environment that hindered visibility across systems, introduced human error, and reduced cashier efficiency.

Disjointed Sales and Payment Systems.
Credit card payments were processed through standalone terminals, completely disconnected from Dynamics 365—causing inefficiencies and data silos.

Manual Reconciliation and Refund Workflows.
Payments and refunds required manual entry, increasing the risk of errors, slowing reconciliation, and delaying customer service.

Inventory Mismatches and Reporting Delays.
Counter sales were tracked outside the ERP, leading to inventory inaccuracies and delayed financial reporting.

Slow Transaction Times and Non-Compliant Workflows.
High-traffic periods exposed the business to PCI risks due to slow, inefficient transaction processes and non-compliant payment workflows.

The Solution

To solve these challenges, the retailer implemented Red Maple’s Advanced Credit Cards and Counter Sales solutions—fully embedded within Dynamics 365 for a seamless, end-to-end experience. Working alongside the client’s IT team and Dynamics consultants, Red Maple delivered a smooth rollout with minimal customization. The native D365 interface made adoption easy for employees, accelerating user buy-in and system efficiency.

Pinpad Integration for Seamless Credit Card Capture.
Enables secure, in-person card transactions with direct pinpad integration—enhancing checkout speed and improving PCI compliance.

Tokenized Payment Methods for Repeat Customers.
Securely stores payment tokens for faster processing of repeat purchases and phone orders while maintaining PCI standards.

Multi-Tender Payment Support.
Allows flexible payment options—including card, cash, ACH, or mixed payments—to simplify transactions and improve customer experience.

Refunds Tied to Original Transactions.
Links refunds directly to the original payment, streamlining returns, reducing errors, and minimizing back-office workload.

Support for Complex Workflows and Product Lookups.
Handles advanced sales scenarios like discounts, core returns, and vehicle-specific product lookups to meet the needs of specialized transactions.

“Seamless integration with D365 has allowed us to manage the full order-to-payment cycle in one platform, increasing both efficiency and visibility. Red Maple truly understands the needs of parts retailers.”

— VP of Retail Operations, National Auto Parts Retailer

The Results

Dramatic improvements in transaction speed, accuracy, and usability.

Significant reduction in checkout times, especially during peak traffic.

Near elimination of reconciliation errors, thanks to automated posting into D365.

Streamlined refund workflows, reducing manual steps and time delays.

Higher cashier efficiency, freeing staff to focus on customer service.

Improved customer experience via faster checkouts, electronic receipts, and flexible payment options.

Before & After Comparison

Next Steps

With the in-store success of the Red Maple integration, the retailer is now exploring:

Mobile point-of-sale options
Support for online orders tied to local store inventory
Expansion to additional locations across North America

Find out if our Microsoft Dynamics extensions and solutions are a good fit for your corporation by scheduling a free demo.

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