If you’ve ever bought milk, canned goods, bottled water – even makeup, chances are you have the company Rodem to thank for them. Rodem is a company that distributes and installs processing machinery for a wide variety of industries: food, dairy, pharmaceutical, beverages, personal care and many others. For example, once dairy farmers provide the raw milk it is pumped into a silo and made into a variety of products. Rodem makes that happen. The company bottles milk, it packages the butter and yogurt and much more. Based in Cincinnati, Ohio, Rodem has been around for more than 50 years.
Like many companies, they rely on a sales team to market and sell their products and services. They have nearly 40 team members who work both outside and inside sales. In 2013, Rodem was looking for a system to track and pay commissions to their sales team and struggled to find a system that would work for them. The system they were using was cumbersome and not accurate.
“I didn’t realize how complicated it was until I started looking at packages for advanced commissions,” explains Candida Truitt, IT Business & Project Manager for Rodem. “At Rodem, we pay our commissions based upon time of invoice – not time of sale. A sales order can be in the system for months but until it ships, they don’t receive the commission. It is also a tiered system, and the commissions are based on what they sell and how much they sell. It was a struggle to find the right system until we found Red Maple.”
Rodem reached out to Red Maple and found the solution they needed to manage their employees’ commissions and keep the work – and the milk – flowing into stores.
Red Maple’s Advanced Commission product is fully integrated into Microsoft Dynamics 365 AX, which Truitt said was very beneficial to their commission system. They were able to effectively assign a commission sales’ person to the delivery account which made the process seamless for their administrative team when they interacted with the commission system.
Red Maple customized the commissions program for Rodem to help them meet their specific needs for their tiers of payments for their sales team. Red Maple allows Rodem to split commission payments as well when several team members are involved in closing a deal and manage the back end. Red Maple’s Advanced Commissions software handled it all seamlessly.
While Rodem’s immediate need was for an Advanced Commission system, they were struggling with their Microsoft partner and with getting AX installed. So Rodem switched partners and soon discovered their credit card processing system did not work properly. They couldn’t process payments and it was slowing down their systems and hurting productivity. They had to process them manually which was very time consuming and also opened them up to costly errors.
Once again, they turned to Red Maple to solve their problem. Once again, Red Maple offered a successful solution with Advanced Credit Cards, with faster, automated processing systems.
Truitt said Red Maple’s solutions is saving them valuable time on both processing credit cards and managing commissions and helping them make more money and says the convenience is the biggest advantage.
“Once the software is done – it’s done. It just works. We don’t have to keep tweaking it unless we change a business process that needs to be changed. It is so simple. We highly recommend Red Maple,” added Truitt.